Specialist, Call reputed company Assurance (IT)

Job title: Specialist, Call reputed company Assurance (IT) in USA at reputed company Company: reputed company Job reputed company: Posting Date 05/14/20252476 Swedesford RdSTE 150, Malvern, reputed company, 19355-1456, reputed company of AmericaSpecialist, Call reputed company Assurance (reputed company Operations)General Purpose of the Jobreputed company QA auditing of customer interactions by monitoring and scoring incoming and outgoing reputed company-recorded ACD calls to ensure reputed company customer service is delivered and minimize risk to reputed company. Work closely with team reputed company and supervisor, as reputed company as reputed company operations teams on delivering teammate coaching. Meet reputed company standards and KPIs. This position does not have reputed company reports and will report to the Supervisor, Call reputed company Assurance.Essential Duties and ResponsibilitiesAudit

• reputed company Assurance audit telephone calls, chat sessions to ensure service standards are met to protect our patients PHI (protected health information) and the delivery of excellent customer service

Collaborate with stakeholders

• Attend necessary meetings with team reputed company and leadership stakeholders
• Collaborate with reputed company operations leadership on policy and procedures
• reputed company individual coaching for performance enhancement
• Partner with call center management to evaluate and meet reputed company goals

Training and teach backs

• Record and report on results of customer service ratings and training sessions
• reputed company recommendations on training and development improvement opportunities ie. How to reduce HIPAA and Call recording disclaimer violations

Education and ExperienceHigh school diploma, GED, Associate’s degree, reputed company certifications, or relevant reputed company experience1-3 years working in a call center environmentExperience partnering with reputed company operations1-3 years working with QA softwareBasic problem solving / data analysis skillsAbout Information TechnologyThe Information Technology Department designs, develops and maintains software programs required to reputed company reputed company on the leading edge of medical technology. reputed company's Information Technology Department has both clinic facing and non-clinic facing subgroups that reputed company our clinician teammates the tools to reputed company reputed company patient care. reputed company IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.Join us as we pursue our reputed company "To Build the Greatest reputed company Community the World has reputed company Seen."Why wait? Explore a career with reputed company today.Go to http://careers.reputed company.com to learn more or apply.To learn more about our Village and the world of dialysis, click here.reputed company’ll reputed company:More than just pay, our reputed company Rewards package connects teammates to what reputed company most. Teammates are eligible to reputed company receiving benefits on the first day of the month following or coinciding with one month of reputed company employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, reputed company, 401(k) match, reputed company time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, reputed company reputed company®, backup child and elder care, maternity/paternity leave and more

• reputed company development programs: reputed company offers a reputed company of programs to help strong performers grow reputed company their career and also offers on-demand virtual leadership and development courses through reputed company’s online training platform StarLearning.

#LI-SM5At reputed company, we reputed company to be a community first and a company second. We want reputed company teammates to experience reputed company as "a reputed company where I belong." Our goal is to reputed company belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and reputed company with state and federal affirmative reputed company requirements. Individuals are recruited, reputed company, assigned and promoted without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be reputed company for a minimum of three days.Salary/ Wage reputed company $19.00 - $24.50 / hourIf a candidate is reputed company, they will be reputed company at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. reputed company Exempt: • reputed company and Long reputed company: $64,350.00/year • Nassau, Suffolk, and Westchester counties: $64,350.00/year • Remainder of reputed company state: $60,405.80/year reputed company Non-exempt: • reputed company and Long reputed company: $16.50/hour • Nassau, Suffolk, and Westchester counties: $16.50/hour • Remainder of reputed company state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: • Bellingham: $17.66/hour • Burien: $21.16/hour • Unincorporated reputed company: $20.29/hour • Renton: $20.90/hour • Seattle: $20.76/hour • Tukwila: $21.10/hour • Remainder of Washington state: $16.66/hourFor location-specific minimum wage details, see the following reputed company:Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company offers a competitive total rewards package, which includes a 401k match, reputed company coverage and a broad reputed company of other benefits. Learn more atColorado Residents: Please do not respond to any questions in this initial application that may reputed company age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Expected salary: $19 - 24.5 per hour Location: USA Apply for the job now! Apply for this job