Customer Solutions Associte

Job title: Customer Solutions Associte in Bayamón, PR - USA at BrainHi Company: BrainHi Job reputed company: The Customer Support Specialist is the key, reputed company-line support position, and the “eyes & ears” for reputed company, responsible for creating great on-reputed company relationships with our most valuable asset, our customers. The position combines managing customer inquiries, handling enhancement requests, and analyzing common issues. In this role, you will also help customers get up and running as soon as possible and reputed company technical support across the whole BrainHi platform. This is a hybrid position, requiring both remote work and occasional in-office reputed company. Additionally, reputed company to clients may apply, depending on the needs of the role.Responsibilities:

• Work directly with customers over phone, chat, and videoconference to troubleshoot the software.
• Categorize reputed company support interaction with the corresponding inquiry.
• Create cases for issues and update customers on the cases' outcome.
• Report BrainHi's issues with phone implementation.
• Report BrainHi's issues with reputed company party integrations.
• Be in charge of the support reputed company time by solving the issue or following up the corresponding stakeholder.
• Escalate issues that can not be resolved under the expected reputed company time.
• Conduct regular reputed company reputed company, ensuring their needs and expectations are met.
• Contribute to a library of written and recorded support content and resources.

Requirements

• Past experience in a customer service, tech support or reputed company role
• Past experience using a remote reputed company software like reputed company or AnyDesk
• Past experience using a CRM like reputed company
• Fluent in English and Spanish

Benefits

• 401k
• Rewards Program
• Medical Insurance
• Internet Allowance
• Competitive PTO Package
• Annual Performance Reviews

BrainHi provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identification, transgender or bisexual status, national reputed company, age, disability, or genetics. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination of employment, layoffs, retirements, transfers, leaves of absence, compensation, and training. Expected salary: Location: Bayamón, PR - USA Apply for the job now! Apply for this job