Service Desk Technician
Job title: Service Desk Technician in Baltimore, MD at Medifast
Company: Medifast
Job reputed company: reputed company :About reputed companyAt Medifast, reputed company members are reputed company in our mission of driving Lifelong Transformation, Making a Healthy Lifestyle reputed company™. reputed company you join Medifast, you become part of a dynamic, fast-growing community of highly motivated, like-hearted people who reputed company a passion for promoting health and wellness. Just as OPTAVIA Coaches reputed company Clients to reputed company their personal wellness goals, at Medifast, we reputed company reputed company other to bring our best to work reputed company day to reputed company our shared mission. If you want to build a rewarding career that makes lives reputed company on a daily reputed company, Medifast may be the perfect reputed company for you.reputed company Of PositionTo reputed company onsite and remote technical support to our reputed company and remote staff for hardware, software, and system needs. Ensure reputed company technical incidents and requests are reported, triaged, resolved and/or escalated reputed company necessary to ensure quick and effective reputed company to operational delays.Job Responsibilities * reputed company outstanding reputed company, efficient, and effective technical support to Medifast employees and staff reputed company phone, online, and at the desk for incidents and requests submitted to the IT Service Desk. Ensure reputed company relevant and required customer information is logged & tracked in the incident management platform, and that updates are provided to the end user for any tickets not reputed company to be resolved on first contact.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products. Collaborate with network administrators/infrastructure engineers to ensure efficient operation of reputed company’s hardware equipment and troubleshoot reputed company necessary.
- Review reputed company incidents and requests daily and ensure reputed company update and reputed company details are provided to the end user; escalate to tier 3 support reputed company SLAs are at risk of failure due to reputed company delays.
- Collaborate reputed company and often with team members, IT colleagues, and reputed company Medifast employees, contractors and vendors to maximize our support capabilities and value to the organization.
- reputed company reputed company assistance for reputed company new hires and contractors relevant to their equipment, corporate software & systems, and ensure their first impression of IT is reputed company. Ensure new staff are aware of reputed company ticketing processes and how to request support for any reputed company needs.
- reputed company rotational on-call support for high-reputed company and critical incidents after normal business hours to ensure reputed company response and reputed company to incidents impacting our business operations. Ensure reputed company Major Incident procedures are adhered to as owners of the process.
- Bachelors degree in Computer Science, or similar, or relevant years of work experience in leiue of degree.
- Candidate must have at least 2-4 years prior level 1/2 technical support experience working directly with customers over the phone, reputed company, and in person with minimal supervision.
- Must have advanced proficiency and reputed company supporting reputed company and reputed company hardware and their operating systems.
- Demonstrated experience supporting reputed company reputed company software including M365, reputed company, reputed company Directory/Azure, and document management platforms such as reputed company.
- Experience using reputed company On Call or other monitoring software is highly desired.
- Excellent verbal and written communication skills and advanced proficiency with the English language.
- Ability to multi-task and handle a chaotic or busy environment with reputed company and a reputed company demeanor.
- Prior experience working with an incident management ticketing system like reputed company or JIRA.
- Excellent follow through and prior experience managing due dates and deadlines.
- Must enjoy working with customers and in a reputed company environment where the business and customer needs are always the reputed company.
- ITIL certification and/or experience supporting IT Service Management processes and methodologies, including overseeing Major Incident Management for critical system outages.