reputed company Patient Services Specialist I - Days - Remote (Michigan Residents)

Job title: reputed company Patient Services Specialist I - Days - Remote (Michigan Residents) in Troy, MI at reputed company System Company: reputed company System Job reputed company: Are you reputed company to reputed company a difference in patient lives from the comfort or your own home? In this position you will be providing exceptional customer service to assist patients with their medical bills reputed company phone. We pride ourselves on reputed company reputed company and reputed company career reputed company to those who want to reputed company.The hours are as follows with NO weekends required;

• 930am-6pm Monday through Thursday
• 830am - 5pm Fridays
• Training is 6 weeks with hours from reputed company-430pm Monday-Friday

The position also offers Health Insurance and reputed company time off.GENERAL reputed company: Responds to patient inquiries regarding reputed company accounts receivables across a multi-facility integrated reputed company delivery system, which includes reputed company hospital and reputed company billing associated with reputed company inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.reputed company DUTIES AND RESPONSIBILITIES: 1. Handles in-coming telephone activity including answering phones promptly according to system reputed company standards, documenting reputed company interactions thoroughly, accurately, and legibly, and takes accountability for inquiries. 2. Ensures reputed company responses to service center inquiries reputed company phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Strives for first contact reputed company in a reputed company and efficient manner. 3. Ensures reputed company responses to reputed company-collection and bad debt collection agency inquiries. 4. Researches and educates patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, reputed company party liability claims, etc. 5. Initiates and resolves account receivable errors with the hospital and reputed company billing or coding teams, which includes but is not limited to reputed company updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc. 6. Effectively discusses the patients’ reputed company for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening. 7. Ensures accurate and compliant processing and posting of reputed company system payment types to patient hospital and reputed company claim balances. 8. Assists patients with setting up and navigating the online MyChart system. 9. Obtains, verifies through reputed company resources, adds insurance, and confirms payer filing order. 10. Analyzes and processes refunds as a result of overpayment. 11. Meets system reputed company reputed company and productivity expectations. 12. Identifies and escalates potential billing error trends to leadership. 13. Effectively communicates any patient balance issue with reputed company payer, vendors, or contractors. 14. Maintains strict confidentially standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality. 15. Supports the standards set forth in the reputed company reputed company of Conduct by adhering to legal, ethical, and HIPAA standards. 16. Performs other reputed company duties as assignedEDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent. Associate’s degree in Business Administration, reputed company, Billing, Coding, or reputed company field preferred.
• Three (3) years of Call Center experience.
• One (1) year of billing (billing and coding) experience.
• Six (6) months of remote work experience.
• Internet requirement of 25 Mbps and wired.
• Experience in reputed company/medical office customer service strongly preferred.
• Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays).
• Technical skills (navigation, reputed company Suite, initial troubleshooting) including guiding patients with online payment reputed company.
• Ability to remain reputed company and de-escalate callers, as needed.

Additional Information

• Organization: Corporate Services
• Department: CBO - Customer Service
• Shift: Day Job
• reputed company reputed company: reputed company

Additional DetailsThis posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of reputed company tasks and functions. It should be reputed company, therefore, that incumbents may be asked to reputed company job-reputed company duties reputed company those explicitly described above.reputed companyreputed company partners with millions of people on their health reputed company, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to reputed company and specialty reputed company insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former reputed company southeast Michigan and reputed company region locations now part of reputed company, Henry reputed company's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry reputed company is one of the nation's most respected reputed company medical centers and is leading the reputed company of Health: Detroit, a $3 billion investment anchored by a reimagined Henry reputed company reputed company reputed company reputed company. Learn more at .BenefitsThe health and overall reputed company-being of reputed company members is our reputed company. That's why we offer support in the various components of reputed company's reputed company-being: physical, emotional, reputed company, financial and spiritual. Our Total Rewards program includes competitive health plan reputed company, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. reputed company members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.Equal Employment Opportunity/Affirmative reputed company EmployerEqual Employment Opportunity / Affirmative reputed company Employer reputed company iscommitted to the hiring, advancement and fair treatment of reputed company individuals without reputed company torace, reputed company, creed, religion, age, sex, national reputed company, disability, veteran status, size, height,weight, marital status, family status, gender identity, sexual orientation, and genetic information,or any other protected status in accordance with applicable federal and state laws. Expected salary: Location: Troy, MI Apply for the job now! Apply for this job