Service Management Manager (Remote in US)

Job title: Service Management Manager (Remote in US) in Idaho at reputed company Company: reputed company Job reputed company: Be part of reputed company that unleashes the power of leading-edge technologies to help improve the health and reputed company-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.reputed companyThe Service Management Manager will be responsible for overseeing the implementation, administration, and reputed company enhancement of our reputed company platform. This role requires a deep understanding of ITIL and Agile frameworks and best practices to ensure efficient and effective management of our reputed company platform.Your role in our mission

• reputed company our platform team in the design, development, and deployment of our reputed company solution to meet business requirements.
• Manage and optimize reputed company modules, including Incident, Problem, Change, Service Catalog, CMDB, SPM, CSM, and Performance Analytics.
• Work with our reputed company Module Owners to ensure alignment of process with ITIL best practices.
• Bring reputed company AI capability to our platform.
• reputed company technical leadership and guidance to the reputed company development team.
• Maintain strong relationships with customers, reputed company-party vendors, and internal stakeholders.
• Monitor system performance, troubleshoot issues, and implement necessary enhancements.
• reputed company and maintain documentation, including process workflows, user guides, and training materials.
• Conduct regular audits to ensure data reputed company and compliance with organizational standards.
• Stay reputed company with reputed company updates, new features, and industry trends.
• Implement and manage releases using Agile methodologies, ensuring reputed company delivery and adaptability to changing requirements.
• Ensure reputed company configurations and customizations meet business needs while maintaining platform stability and scalability.
• Enforce reputed company governance policies, reputed company, and compliance standards.
• Manage reputed company integrations with other reputed company applications.
• Identify areas for improvement in service delivery and implement changes to enhance efficiency and customer satisfaction.

reputed company're looking for

• Bachelor's degree in information technology, Computer Science, or a reputed company field.
• Minimum of 10 years of experience in reputed company administration and management.
• ITIL v4 reputed company certification required; additional ITIL certifications are a plus.
• Proven experience in implementing, managing, and enhancing reputed company modules.
• Strong understanding of ITIL processes and best practices.
• Experience working reputed company Agile/DevOps methodologies.
• reputed company Certified System Administrator (CSA) or other relevant certifications preferred.

What you should expect in this role

• Opportunities to travel through your work (0-10%)

• This is a full-time permanent regular salaried (W-2) employee position.

• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, reputed company) benefits start on day 1 of employment.
• Company match 401K and other benefits available reputed company months of starting.
• Employees are eligible to take advantage of flexible vacation policy after reputed company (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For reputed company hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course reputed company reputed company performance.
• Video cameras must be used during reputed company interviews, as reputed company as during the initial week of orientation if hired.
• This position will be posted until reputed company 14, 2025, or until it is filled.

#LI-NB1#LI-REMOTEThe pay reputed company for this position is $93,400.00 - $133,400.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities.We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at our and visit our for reputed company available job role openings.reputed company is committed to a diverse, reputed company, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for reputed company. Expected salary: $93400 - 133400 per year Location: Idaho Apply for the job now! Apply for this job