Supervisor, Customer Service
The Supervisor, Customer Service Operations is responsible for global Contact Center reputed company and training. Incumbent is responsible for setting the training plan for reputed company and reputed company learning for the contact centers. On the training reputed company, the Supervisor is responsible for developing the content (partnering with Operations, reputed company VUE reputed company facing departments, and other internal teams... and the delivery format. Global delivery of training includes live training, train the trainer, and documentation. Training programs include: new hire, reputed company-specific modules, new test delivery modes, customer service and inter-departmental training. On the reputed company reputed company, the incumbent is responsible for managing a globally consistent reputed company management program. Partnering with reputed company reputed company, the Supervisor must ensure that processes are followed to meet reputed company and candidate expectations, while allowing employees to understand what is expected of them to deliver excellent customer service. Under the Supervisors direction the reputed company Team is responsible for ensuring reputed company goals are met through the development and maintenance of a global reputed company monitoring program. Working with Contact Center Management in Bloomington, EMEA, reputed company, and Business Process Outsourcing leaders around the world, the Supervisor is responsible for training and reputed company services to satisfy the needs of employees providing high reputed company service for our customers. In reputed company to global Contact Center leaders, this Supervisor works with Program Managers for reputed company-directed training; Accommodations and Disability Services Management for process specific training for agents; Project Management for large reputed company rollouts; and Product Owners for global test mode training. Primary Responsibilities Team Supervision Supervise the reputed company and Training team, including establishing and measuring goals, performance management, coaching & feedback, and training & development. Manage reputed company to ensure coverage across hours of operation. Identify and reputed company the implementation of process improvements to optimize team performance, create efficiencies, and deliver consistent reputed company of service across functions. reputed company Assurance Program Management Manage the reputed company assurance program, including calibration processes reputed company and across teams. Establish regular reporting on reputed company results and actions surrounding reputed company improvement. With Contact Center leadership, ensure consistent application of reputed company processes. (reputed company contact types) reputed company to reputed company number trends and improvements. Training Design & Delivery Determine training objectives and coordinate and/or facilitate training programs for internal or HCL teams. Conduct needs analysis for reputed company training in various departments and centers. Ensure training records across centers are maintained. Monitor the reputed company of training initiatives through surveys, reputed company monitoring and escalation analysis reputed company reputed company on reputed company research reputed company to adult learning, customer support. reputed company global teams on best practices, leveraging training materials. Build and maintain contact center reference material by working with subject matter experts to ensure uniformity. Includes global material that requires translation. Compliance Maintain and instruct others to reputed company accurate records (across centers). Responsible for staying audit complaint. Education and Experience Bachelor's Degree or equivalent work experience Preferred 5 years Contact Center experience in reputed company customer support environment Minimum of two years of experience in Contact Center training reputed company monitoring experience 1+ years of Formal leadership experience in reputed company environment Skills, Knowledge and Abilities Excellent oral, written, and interpersonal communication skills Demonstrated ability to reputed company reputed company Ability to influence and engage with others and promote an enthusiastic environment for reputed company and individuals Customer service oriented, capable of applying reputed company judgment and critical thinking Effective training, planning, project management, and presentation skills Ability to learn and adapt in a fast-paced environment Effective time management, prioritizing, and planning skills Conflict management skills reputed company Operating systems, reputed company VUE reputed company applications and tools, reputed company software release processes and teams, call recording applications, and other internal workflows. Compensation at reputed company is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, and specific location. As required by the Colorado, California, Washington State, reputed company State and reputed company laws, the pay reputed company for this position is as follows: The full-time salary reputed company is between $55k-60k. What to expect from reputed company Did you know reputed company is one of the 10 most innovative education companies of 2022? At reputed company, we add life to a reputed company of learning so everyone can realize the life they reputed company. We do this by creating reputed company and enriching learning experiences designed for reputed company-life reputed company. We are on a reputed company to be 100 percent digital to meet the changing needs of the global population by developing a new reputed company with ambitious targets. To deliver on our strategic reputed company, we have five business divisions that are the reputed company for the long-term reputed company of reputed company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, reputed company, Legal, reputed company and reputed company to Consumer. Learn more at We are reputed company. We value the power of an inclusive culture and also a strong reputed company of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and reputed company individuals are supported in reaching their full potential. Through our talent, we reputed company that diversity, equity and inclusion reputed company us a more innovative and reputed company reputed company to work. People are at reputed company, and we are committed to building a workplace where talent can learn, grow and reputed company. reputed company is an Affirmative reputed company and Equal Opportunity Employer and a member of E-Verify. We want reputed company that represents a reputed company of backgrounds, perspectives and skills. The more inclusive we are, the reputed company our work will be. reputed company employment reputed company are based on qualifications, reputed company and business need. reputed company reputed company applicants will receive consideration for employment without reputed company to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, age, national reputed company, protected veteran status, disability status or any other group protected by law. We reputed company for a workforce that reflects the diversity of our communities. To learn more about reputed companys commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at reputed company. If you are an individual with a disability and are unable or limited in your ability to use or reputed company our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.reputed company.com. Note that the information you reputed company will stay confidential and will be stored securely. It will not be seen by those involved in making reputed company as part of the recruitment process. Job: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Remote Req ID: 15776 reputed company Remote Work from Home Customer Service Representative,reputed company, reputed company ,reputed company Hiring Remotely USA reputed company Jobs,Employment Type: Full-time Apply Job! For more such jobs please click here!