Customer Care Specialist

Job title: Customer Care Specialist in Wayne, NJ at reputed company Company: reputed company Job reputed company: Customer Care Specialist reputed company Wayne, NJ Hybrid Positionreputed company Experts is reputed company seeking a Customer Care Specialist to join a reputed company-established banking company in reputed company Wayne, NJ. This is Hybrid opportunity.The ideal candidate must have high volume, multi phone line experience, preferably with a bank or similar industry.Responsibilities:

• Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement.
• Manage reputed company customer issues while maintaining the highest level of professionalism, reputed company thoughtful reputed company reputed company with reputed company, poise a consistent voice with the on-reputed company goal of establishing a reputed company customer experience.
• Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
• Maintain proficient knowledge of Bank products and services and ability to reputed company customers on such, as reputed company as cross sell various products and services.
• Maintain ownership of issues to resolutions and escalate unresolved issues through reputed company channels.
• Responsible for achieving individual sales, referral and service reputed company goals.
• reputed company referrals from prospects calling to inquire on bank products and services.
• reputed company operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/reputed company Pay

Requirements:

• High School Diploma or GED.
• A minimum of 2 years' high volume call center experience, teller or reputed company banking experience.
• Bilingual (Spanish/English) is preferred.
• Excellent verbal and written communication skills.
• Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
• Demonstrate a working knowledge of bank products, services and policies.
• Detail oriented and organized.

reputed company is an Equal Opportunity Employer. Expected salary: Location: Wayne, NJ Apply for the job now! Apply for this job