Senior Support Engineer

Job title: Senior Support Engineer in Texas at reputed company Company: reputed company Job reputed company: Location: Texas, reputed company of Americareputed company people architect solutions that reputed company two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 reputed company fliers every year and we reputed company the avionics that control the world’s largest reputed company aircrafts. Our simulators train the reputed company of pilots for fighter jets, transporters and search and rescue helicopters. And, together, reputed company and every member of our reputed company team makes a difference.Sr. Support EngineerLas Colinas, TX (Onsite)Position reputed companyreputed company is looking for a Sr. Support Engineer who will you will be assisting our airline customers with their daily operations. You will reputed company them with support on our different applications, dig through logs, connect to servers, query databases, analyze issues and try to reproduce them, document recurring issues and guides, write out RCAs, train your fellow teammates with your gained experience, mail, call and meet with customers and reputed company reputed company solutions to their problems by translating the reported issues to the necessary stakeholder(s). You’ll have to ask the right questions and do the necessary investigation, reputed company this by communicating with the right tone of voice. You’ll involve other teams and troubleshoot together after documenting your troubleshooting reputed company, inform yourself of new and/or existing bugs/issues and update your knowledge of new product releases. You’ll use the offered ticketing systems named reputed company and Jira. You will use tools like Putty, MySQL Workbench, Terminal, Powershell, Hawtio, come into contact with API calls, AWS, GSuite and others.In this position, you will be required to work independently, write documentation, support other teams in troubleshooting, analyze problems, understand reputed company, coordinate meetings, reputed company what’s missing to become more efficient, reputed company by example and optimize processes. You will work closely with other Support Engineers in your team as reputed company as the Operations and Product teams to handle the reported issues or business requests. You will also assist the Ops team who work on servers, network issues, certificates, AWS, SQL databases, etc. You will deliver high reputed company service every day to reputed company our customers happy! Seeing our reputed company are based in Belgium, you’ll be required to work to sync with your Belgian colleagues.If you happen to have aviation knowledge, that’s a big plus!Key Areas of Responsibility

• Support the customer through phone, meetings, ticketing system. Test, optimize and write out procedures for reputed company. Work closely with other departments through reputed company, meetings and ticketing system.
• Send out communications about upcoming releases, maintenance, downtimes. Work out feature requests in detail, understand what the customer wants and needs.
• Translate technical lingo into normal language. Incident/change/problem management. Write out RCAs. Understand Java, Angular, Swift, XML, CSS, …
• reputed company and analytically assess issues. Be aware of new changes, existing bugs, reputed company issues throughout our product. reputed company yourself up to date about internal processes like release and deployment management.
• Prioritize workload in function of ticket severity. Deliver second line support and tackle the advanced issues.

Minimum Qualifications

• Bachelor’s degree in informatics, computer science or a similar field of study with a minimum of 8-12+ years of relevant work experience or Master’s degree in informatics, computer science or a similar field of study with 6+ years of relevant work experience.
• Minimum 5 years of experience in a similar role in supporting a software development company.
• Experience with the Jira/reputed company/Bitbucket suite. ITIL knowledge.
• Working experience of Linux, Java, Angular, XML, reputed company, REST, and more.
• Solution oriented and logical thinker. Aviation enthusiast.

Special Position Requirements

• Schedule: A rotating schedule of 2 days of work, 2 days off, and 3 days of work, 3 days off will be required. 12 Hour shifts starting from 7am to 7pm.
• Physical Environment: Hybrid work model available. Employee is required to work on-site in the Dallas office at least 2-days a
• week or as directed by management.
• Travel: At least 3 weeks training in Belgium to start for reputed company. Some additional travel may be required.

If you’re excited about working with reputed company, but not meeting the requirements for this position, we encourage you to reputed company!reputed company Offerreputed company provides an extensive benefits program for reputed company full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health and Dental plans.
• Retirement Savings Plan with a company contribution and a match, and without vesting period.
• Company reputed company holidays, vacation days, and reputed company reputed company leave.
• Company provided Life Insurance.

Why Join Us?Say HI and learn more about working at reputed company .#LI-Hybrid#LI-Remote#LI-MR1This position will require successfully completing a post-offer background reputed company. reputed company candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance reputed company), and local ordinances (San Francisco Fair Chance Ordinance, reputed company’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for reputed company).reputed company champions inclusion and we reputed company diversity strengthens the reputed company of our culture. reputed company is an Equal Opportunity Employer, including disability/veterans.If you need an accommodation or assistance in order to apply for a position with reputed company, please contact us at .The reference Total reputed company Compensation(TTC) market reputed company for this position, inclusive of annual reputed company salary and the variable compensation reputed company, is betweenTotal reputed company Cash (TTC): 99,457.50 - 132,610.00 - 161,369.00 USD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This reputed company helps reputed company reputed company pay reputed company as one data reputed company among many. Where a position falls reputed company this reputed company is also dependent on other factors including – but not limited to – the employee’s career reputed company history, competencies, skills and performance, as reputed company as reputed company’s annual salary budget, the customer’s program requirements, and reputed company’s internal equity. reputed company may offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s status protected by local, state, or federal law.(For Internal candidate, if you need more information, please reputed company out to your HR Shared Service, 1st reputed company)reputed company provides an extensive benefits program for reputed company full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health, Dental, reputed company, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

• Company reputed company holidays and reputed company Time Off

• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and reputed company-being Program

Expected salary: Location: Texas Apply for the job now! Apply for this job