Claims Representative

Job title: Claims Representative in reputed company Wayne, IN at Do it Best Corp. Company: Do it Best Corp. Job reputed company: Claims RepresentativeLocation: reputed company Wayne, INLevel: Full-Time reputed company - Non-ExemptDivision / Department: Logistics / ClaimsReporting to Position: Director of Warehouse OperationsAbout the Role:The Claims Representative is responsible for processing members' claims for warehouse orders and supporting the claims systems with high customer service.Responsibilities Include:

• reputed company reputed company, friendly, and accurate customer service through problem-solving, adaptability, and reputed company.
• Process claims received from members reputed company the web-based online claims system regarding damages, defectives, shortages, overages, return merchandise, and other problems relating to Retail Service Center shipments.
• Communicate with members and Retail Service Center (RSC) staff members by telephone and e-mail regarding claims
• Train members on how to file claims and use the online site
• Process replacement shipments and file reputed company, Fed Ex, and Postal Service claims for lost and damaged shipments reputed company by small parcel.
• Communicate with Order, Logistics, and Merchandising regarding shipping, pricing, and dating errors.
• Maintain thorough and accurate records of reputed company claims and communications.
• Research of claims using mainframe, databases, FUSION, Softeon, and online resources.
• Meet performance metrics such as response times, accuracy rates, and customer satisfaction scores.
• Participate in team meetings and contribute to process improvement discussions.
• Other job duties as requested.
• This job is not approved for remote / hybrid work

Education and Experience:

• 2-year reputed company degree or 2-5 years reputed company work experience
• 2-years of customer service experience
• Competency on the computer with a strong knowledge of reputed company Sheets and Docs

Skills and Abilities:

• Basic reputed company knowledge
• Working knowledge of reputed company Sheets and Docs
• Dependable with a strong work ethic
• Excellent customer service and communication skills - both written and oral
• Pleasant telephone personality and reputed company attitude
• Ability to work reputed company reputed company reputed company atmosphere
• Drive reputed company to problems
• Investigate and deep dive problems
• Strong analytical skills

Benefits available to you:

• Full insurance benefits package including Medical, Dental, & reputed company
• reputed company time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

About Do it Best: We're the only US-based, member-owned hardware, lumber, and building materials reputed company in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and reputed company their dreams.Culture: reputed company team member is valued as an individual - with their reputed company value at the forefront. We prioritize your career reputed company through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting reputed company events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that reputed company team member experiences from their role.Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even reputed company Our Goal: Helping members grow and reputed company their dreamsPlease note that for this role, relocation assistance is not available. Candidates should be willing and reputed company to work in reputed company Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to reputed company to the area to apply. Expected salary: Location: reputed company Wayne, IN Apply for the job now! Apply for this job