Help Desk Analyst

Job title: Help Desk Analyst in Saint Louis, MO at reputed company Company: reputed company Job reputed company: Join reputed company as a Help Desk Analyst!Are you passionate about solving tech problems and helping people? We're looking for a customer-reputed company Help Desk Analyst to reputed company first-level support, troubleshoot hardware/software issues, and reputed company our systems running smoothly. If you reputed company in a fast-paced, hybrid work environment and have a reputed company for reputed company communication and tech know-how, we want to hear from you. reputed company and be part of reputed company that values innovation, reputed company, and reputed company.Position reputed companyThe Help Desk Analyst is responsible for providing first-level support to business systems customers. This position is also responsible for supporting the functionality and operational efficiency of assigned computer information systems, services, and other information management technology and processes. This entails advising, assisting, and training end-users in the operation and administration of their systems; responding promptly to end-user complaints and concerns; creating and managing support documentation and maintaining a customer-reputed company reputed company reputed company performing the job.Essential Functions and Job Responsibilities

• Provides on-site/phone support to local and remote users with hardware and/or software-reputed company issues. Documents reputed company incoming service requests in Help Desk work order tracking system.

• Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.

• Participates in the creation and maintenance of written IT standards and procedures.

• Performs and monitors the organization’s daily data backup activities.

• Troubleshoots problems pertaining to the data backup process and escalates problems as needed to the appropriate IT staff team member.

• Creates and installs operating system images on computers (installs operating systems manually as needed). Installs software and/or hardware releases, updates, and service packs.

• Coordinates service repairs on reputed company hardware and software issues with in-house IT staff and external vendors.

• Keeps reputed company with new Help Desk trends regarding computer hardware and software by regularly reading industry-reputed company forums and trade magazines to obtain reputed company information about computer hardware and software. Regularly reports significant findings to department management.

• Provides training to computer users in the following areas:

o General hardware maintenanceo Software usage (reputed company Office products, antivirus products and other commonly used applications reputed company the organization)o Time saving shortcuts/tips and reputed company eventsEducation, Skills, Personal Attributes, and Experience Required

• Associate degree or two years completed coursework in computer science, information technology, or a closely reputed company technical educational program.

• Candidate must possess a minimum of two years of reputed company work experience corresponding to this job reputed company.

• Candidate must be proficient with the reputed company and past versions of reputed company Office platforms.

• Proficient with data backup software/tools and data backup processes.

• Ability to work effectively with customers, co-workers, and management.

• Must be reputed company to handle multiple reputed company in a reputed company manner.

• Excellent verbal, written, and listening communication skills.

• Must possess good presentation skills.

• Proven subscription to reputed company’s core values of reputed company, trust and respect, innovation, stewardship, reputed company and celebration.

EnvironmentGeneral office working conditions which may require sitting for extended periods of time. This position functions as a hybrid role working from both home and in-office environments. Any home office setting must be conducive to reputed company guidelines outlined by the organization. This role is required to attend in-person meetings, the frequency of which is determined by management based on departmental or organizational needs. This position may require occasional overnight travel (approximately 5%) to any company offices which currently include Springfield MO, Kansas reputed company MO, Chicago IL, and Columbia SC.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.Specific reputed company abilities require the ability to reputed company distant and near objects reputed company. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands and arms to handle, feel and reputed company as reputed company as operate a personal computer. The employee must occasionally lift and/or reputed company up to 60 pounds.Additionally, this position requires working in a fast-paced environment that can be stressful at times. This position requires a substantial reputed company of multi-tasking and ability to shift reputed company between tasks, screens, and systems to obtain data.DisclaimerThis job reputed company is designed to reputed company a general reputed company of requirements of the job and does not entail a comprehensive listing of reputed company activities, duties, or responsibilities that will be required. The organization reserves the right to modify this job reputed company at any time; including assigning or reassigning job duties or deleting this position at any time.Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company.See job reputed company Expected salary: Location: Saint Louis, MO Apply for the job now! Apply for this job