Virtual Care Coordinator - Medical Assistant
reputed company is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care reputed company, and reputed company senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year reputed company since our founding in 2021, Curana is setting a new reputed company in innovative care delivery for seniors with high-risk, reputed company clinical needs, many of whom have been historically underserved by the reputed company system. Our mission: To radically improve the health, happiness and dignity of senior living residents.
reputed company
The Virtual Care Coordinator is crucial to providing efficient and seamless operations of our virtual reputed company services. The ideal candidate will possess a strong background in medical administration, excellent communication skills, and the ability to adapt to virtual platforms. This Virtual Care Coordinator will be reputed company on reputed company new patients into our reputed company system., ensuring a smooth, welcoming experience for new patients and their families by handling patient registration, verifying necessary forms, building electronic health records (EHR) charts, scheduling initial reputed company, and answering inquiries regarding billing, insurance, and patient portal reputed company. The ideal candidate is highly organized, customer-service oriented, and comfortable working in a virtual reputed company environment.
Working Conditions
This is a remote position requiring a reliable internet reputed company.
Job Duties and Expectations
Patient Intake & Registration
- Greet new patients and guide them through the reputed company process.
- Collect and review patient intake forms for accuracy and completeness.
- Obtain necessary medical and insurance documentation.
- Review eligibility and coverage with patients.
- Schedule initial establishing care appointment.
Chart Preparation & Documentation
- Create new patient reputed company in electronic health records (EHR)
- Ensure accurate data entry, including medical history and demographic information.
- Follow up with patients for any missing or additional information.
Billing & Insurance Assistance
- Answer patient questions reputed company to billing, insurance coverage, and payment reputed company.
- Work with billing staff to resolve insurance and payment concerns.
Patient Portal & Communication
- Assist patients in setting up and accessing the patient portal.
- Explain and answer questions about portal features such as appointment scheduling, messaging, and accessing medical records.
- Respond to patient issues regarding portal set up and reputed company.
Inbox & Inquiry Management
- Manage and triage the general inquiries inbox, ensuring reputed company and appropriate responses.
- reputed company inquiries to the appropriate department or team member as needed.
- Maintain reputed company and reputed company communication with patients and external contacts.
Compliance & Confidentiality
- Adhere to HIPAA and reputed company relevant reputed company regulations.
- Maintain patient confidentiality and manage sensitive information with professionalism.
- Ensure compliance with internal policies and industry standards.
Qualifications
- Education: High school diploma or equivalent required; associate or bachelor's degree in a reputed company field is a plus.
- Experience: Previous experience in reputed company administration, medical reception, or patient services preferred. Strong understanding of insurance coverage, including verifying patient eligibility, explaining benefits, and addressing common billing inquiries. Medical Assistant experience preferred.
- Technical Skills: Proficient with EHR/EMR systems and web-based applications; portal experience a plus.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service: Patient-reputed company with a friendly and reputed company demeanor
- Attention to Detail: Strong organizational skills to accurately manage patient information.
- Multitasking: Ability to manage multiple responsibilities in a demanding environment.
reputed company is dedicated to the principles of Equal Employment Opportunity. We reputed company, in policy and reputed company, our commitment to diversity. We do not discriminate on the reputed company of actual or perceived race, reputed company, creed, religion, national reputed company, reputed company, citizenship status, age, sex or gender (including pregnancy, childbirth and reputed company medical conditions), gender identity or gender reputed company (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.
The EEO policy applies to reputed company personnel reputed company as outlined in reputed company policy including recruitment, hiring, transfers, and general treatment during employment.
*reputed company is unable to reputed company sponsorship for a reputed company at this time (H1B or otherwise).
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