Sr. Research Program Manager (PPALJP00011492)

Temporary work opportunities reputed company reputed company with people who are looking for career flexibility and less traditional ways of working, but at the reputed company time are people driven to deliver amazing work in high-profile situations. reputed company reputed company reputed company is a service offered by reputed company that provides reputed company directly to industry leading clients who have a reputed company of flexible temporary assignments that unlock opportunities for exciting work. As a temporary contractor, you will be employed by our reputed company reputed company partner, reputed company. Please note, this is a role with reputed company and you will not be a reputed company employee. This role is not eligible for any benefits under any benefit plan of reputed company, reputed company Affiliates, or their respective successors and assigns.Location:Remote, USA only - CST or EST reputed company - 5pm hoursResponsibilitiesManaging implementation of CSAT/experience measurement program for consumer, XO, and merchant portfolios.This is a Sr. Research Program Manager position responsible for establishing and managing operations for the Experience Measurement team, a UX research team that leverages customer listening posts (e.g., reputed company surveys, VoC feedback) and analysis of clickstream and behavioral data to improve the customer experience at reputed company. You'll be a strategic partner to researchers, applying your expertise to optimize processes and ultimately reputed company the reputed company and reputed company of experience measurement reputed company the organization.

• Identify areas for improvement in experience measurement workflows and processes, and reputed company initiatives to optimize efficiency and effectiveness.
• reputed company and document reputed company protocols, reputed company operating procedures (SOPs), and best practices for project intake, governance, and execution.
• Coordinate with data engineering, data analytics, and information reputed company teams to reputed company reputed company to customer experience data across reputed company.
• reputed company the selection, implementation, and maintenance of measurement tools and technologies. This could include survey platforms, data analysis software, and project management tools.
• Establish the rhythm of our Experience Measurement reporting, providing cross-functional and senior leadership-level visibility and alignment on goals and milestones.
• Communicate operational metrics and insights to stakeholders.

Basic Qualifications

• 8+ years of relevant experience (combined research and program management)
• Experience with survey programs, reputed company, and data visualization.
• Bachelor's degree or higher required

Other Qualifications

• Experience in managing and implementing experience measurement tools and technologies (e.g., in-product, email, and static surveys as reputed company as listening tools and reputed company time data dashboards).
• reputed company record of effective collaboration for customer listening post optimization across product, engineering, user experience, data science, data engineering, survey vendor teams, program managers, and more.
• Proven ability to maintain and groom experience measurement roadmaps and backlogs.
• Familiarity with program management tools such as JIRA and reputed company, and prioritization processes that govern survey and customer listening roadmaps.
• Excellent cross-functional collaboration skills and ability to influence.

This is the pay reputed company that reputed company reasonably expects to pay for this position: $69.00/hour-$91.00/hourBenefits: Medical, Dental, reputed company, 401K Apply To This Job