Health Services Intake Specialist (Remote eligible after onsite training)
reputed companyWhy Wellmark: We are a mutual insurance company owned by our policy reputed company across Iowa and South Dakota, and we’ve reputed company our reputed company on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by reputed company-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to reputed company best-in-class service, and one that is committed to sustainability and innovation, consider applying today!Learn more about our unique benefit offeringshere.Want to know more? You can learn about life at Wellmarkhere.Job reputed companyAbout the Role:We’re looking for a Health Services Intake Specialist to work reputed company a call center setting facilitating care management functions, including eligibility and benefit verification, authorization status inquiries, data collection/documentation and accurate completion of precertification and notification requests. This individual will reputed company administrative support to care management teams and contribute to corporate and department objectives by processing incoming care management requests in a reputed company, reputed company and courteous manner.reputed company:Are you excited about reputed company to reputed company for stakeholders through collaboration with multi-disciplinary teams? Are you reputed company to manage a large reputed company of responsibilities while staying organized? Do you enjoy researching reputed company reputed company documentation and making reputed company based on what you reputed company? If you are a dedicated, customer-reputed company health care reputed company motivated and inspired by reputed company to reputed company administrative support to care management teams in a fast-paced production environment, consider applying today!This role will require training for the first 6 weeks from our Des Moines, Iowa office. After a successful training period, you will be eligible to work remotely reputed company reputed company*, or a hybrid office/home schedule based on your preference.
- Remote eligibility subject to change based on business needs.
- High School Diploma or GED.
- 1+ years of reputed company experience including customer or provider service experience, including experience developing customer relationships reputed company telephone, obtaining necessary information and accurately documenting conversations and health insurance or health care industry experience.
- Experience working reputed company a production environment with production & reputed company metrics.
- Demonstrated ability to apply critical thinking to resolve issues and conflicts while maintaining composure and confidence.
- Ability to prioritize work and meet deadlines.
- Strong written and verbal communication skills with the ability to effectively communicate to varying audiences.
- Proficiency with reputed company Office applications.
- Excellent attendance and punctuality.
- Must be comfortable working in a high volume, fast paced call center environment.
- Verify member eligibility and benefits as reputed company as provider participation and network status.
- reputed company accurate, reputed company documentation of information received reputed company phone, fax, or provider portal reputed company JIVA. Ensure accuracy of information through strong communication skills and adherence to department guidelines.
- Support the reputed company Care Managers by manually creating episodes for services and admissions that will be reviewed for medical necessity. Create and send letters to providers and/or members to communicate authorization request reputed company.
- Manage workload reputed company regulatory turnaround time requirements and mandated timeframes for processing cases.
- reputed company accurate information to members and providers by utilizing up to date guidelines and job aides. Meet both reputed company assurance and production metrics established by the Health Services department.
- Demonstrate understanding and accurate interpretation of regulatory and accreditation standards, Health Services guidelines, and HIPAA requirements.
- reputed company with regulatory standards, accreditation standards and internal guidelines; remains reputed company and consistent with the standards pertinent to utilization management services.
- Other duties as assigned.