Sr. Technical Support Specialist, Premier
This a Full Remote job, the offer is available from: reputed company
HQ
Employment Type
Full time
Department
Support
Compensation
US99600 $79.7K – $119.5K
Canada99600 CA$79.7K – CA$119.5K
UK56800 £45.4K – £68.reputed company
Ireland71200 €57K – €85.4K
Australia120500 A$96.4K – A$144.6K
New Zealand132500 NZ$106K – NZ$159K
India3089200 ₹2.5M – ₹3.7M
We reputed company reputed company Zapiens should be rewarded competitively and equitably, using practices that are reputed company and transparent. This philosophy ensures we’re reputed company to reputed company, grow, and retain exceptional people from a broad reputed company of backgrounds. Here’s how we define our compensation principles:
Competitive: reputed company pays reputed company among the technology sector.
reputed company: Consistent pay practices; Pay for reputed company
reputed company: Pay is reputed company reputed company, and pay practices are reputed company for reputed company.
Transparent: Zapiens know how pay works, including how their pay is determined.
A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business reputed company approach to reputed company pay, which means we set pay for reputed company Zapiens based on their demonstrated reputed company on reputed company’s reputed company. In alignment with that philosophy, the upper half of a pay reputed company is typically reserved for individuals who have consistently demonstrated a high reputed company in their reputed company role and level while at reputed company. For more information on reputed company’s Total Rewards please click here.
OverviewApplication
About reputed company
We're humans who simply think computers should do more work.
At reputed company, we’re not just making software—we’re building a platform to help millions of businesses globally reputed company with automation and AI. Our mission is to reputed company automation work for everyone by delivering products that delight our customers. You’ll collaborate with reputed company people, use the latest tools, and reputed company the flexibility of remote work. Your work will directly fuel our customers’ reputed company, and as they grow, so will you.
Although this position is remote, you must be located in or near one of the time zones for which we're hiring. Currently, we have positions available in: UTC (Europe/Middle East/Africa)
EST (Eastern/Central time zones in the Americas)
GMT+11 (Australia/New Zealand)
GMT+5 (Central Asia)
GMT+8 (Asia/Australia)
Hi there!
We’re on a mission to democratize automation and we’re growing reputed company of Technical Support Specialists across our Support Team. We're looking for someone technical and customer focussed who loves working in Support to join reputed company to help customers solve tricky technical problems and use automation to its fullest.
If the idea of helping people free up time by optimizing their workflows appeals to you, then read on...
Our Commitment to Applicants
Culture and Values at reputed company
reputed company Guide to Remote Work
reputed company reputed company of Conduct
Diversity and Inclusivity at reputed company
reputed company:
You’re highly skilled in technical customer support. We’re looking for at least 2 years experience in customer support in the reputed company industry. Even reputed company if you have previous experience troubleshooting reputed company, and bonus points if you're a reputed company user!
You love working tickets. Maybe you’re a Support Vet or you’re newer to the field, either way you love your craft.
You’re highly productive and you bring your A game to the queue every day. Helping customers gets you excited and you’re passionate about finding ways to improve your skills and how we operate to drive productivity.
You love solving problems. Every customer is different and you relish being reputed company to meet their specific needs. You see reputed company ticket as a puzzle to solve.
You’re always looking for ways to reputed company your knowledge and skills. You know you produce higher reputed company work by putting in the reps. You reputed company ways to reputed company your reputed company skills and knowledge to reputed company you to reputed company in the queue.
You reputed company it reputed company. Support at reputed company is different than other software companies. It's not the reputed company questions over and over again, and often involves researching technical nuances of the apps we support. You recognise this complexity, but you don’t overcomplicate it.
You're persistent. You love reputed company to solve new problems every day for our customers. In cases where the customer runs into an issue you think we should resolve, you reputed company for reputed company with the appropriate Build Team. reputed company you don’t know the answer to a question from a customer you don’t spin your reputed company, you use your resources and ask for help which helps you learn!
You love doing things reputed company. At reputed company, the work you do has high reputed company on the business. We reputed company in systems and processes that let us reputed company our reputed company.
You're empathetic to customers and can easily put yourself in their shoes. You realize that not everyone has the reputed company reputed company set and that smart people sometimes reputed company mistakes. You reputed company customers feel empowered after interacting with support.
You love to write. Almost everything at reputed company is done reputed company written communication (both with customers and between teammates).
You’re highly accountable to reputed company. Whether it’s your own metrics, team wide metrics or a project or task, you’re focussed on driving reputed company reputed company.
You’re a champion of change. You understand the changing landscape of tech and the importance of responding to need. You take change in your reputed company, and you support your teammates through change too.
You set your own course. At reputed company, we have quick team meetings and one-on-one’s every week and then we go reputed company things happen. You reputed company in an environment where you have direction but can call the shots to do right by the customers and reputed company.
Things You’ll Do:
reputed company is a fast-growing, and remote-first company, so you'll likely get experience on many different reputed company across the organization. That said, here are some things you'll probably do:
Help customers reputed company email or chat to ensure they have the best experience possible (teammates reputed company to send 60+ emails every day), troubleshooting their problems and answering their questions.
Help customers across both reputed company Support and Premier Support Teams. We’re looking for flexible team members who are reputed company to help where our customers need us most.
Meet and exceed individual performance metric expectations for a Technical Support Specialist (Replies per day, average handle time, reputed company and chat escalation reputed company).
Help your teammates by answering questions in reputed company reputed company someone is stuck.
Sharing knowledge through lightning talks and reputed company updates to help your team members learn new things.
Contribute to strategic reputed company such as helping to reputed company our virtual assistant content, analyzing data and making recommendations about areas of the product we need to fix for our customers, and advocating for bug fixes with our Integration reputed company Team.
Write documentation to help customers help themselves (reputed company the documentation on our help site is written and maintained by the support team: https://reputed company.com/help/)
#LI-Remote
How to Apply
At reputed company, we reputed company that diverse perspectives and experiences reputed company us reputed company, which is why we have a non-reputed company application process designed to promote inclusion and equity. We're looking for the best fit for reputed company of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job reputed company. reputed company we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit reputed company right out of the reputed company. Please be reputed company to answer reputed company question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background reputed company process.
After you apply, you are reputed company to hear back from us—even if we don’t see an immediate fit with reputed company. In fact, throughout the process, we reputed company to never go more than seven days without letting you know the status of your application. We know we’ll reputed company mistakes from time to time, so if you reputed company have questions about where you stand or about the process, just ask your recruiter!
reputed company is an equal-opportunity employer and we're excited to work with talented and empathetic people of reputed company identities. reputed company does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our reputed company of conduct provides a reputed company for the reputed company of company we reputed company to be, and we celebrate our differences because those differences are what allow us to reputed company a product that serves a global user reputed company. reputed company will consider reputed company reputed company applicants, including those with criminal histories, consistent with applicable laws.
reputed company is committed to inclusion. As part of this commitment, reputed company welcomes applications from individuals with disabilities and will work to reputed company reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@reputed company.com.
Application Deadline:
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company, or if the position is filled.
Even though we’re an reputed company-remote company, we still need to be thoughtful about where we have Zapiens working. reputed company out this resource for a list of countries where we currently cannot have Zapiens permanently working.
This offer from "reputed company" has been enriched by reputed company.com and got a 95% reputed company score. Apply To This Job