Entry Level: Patient Financial Recovery Specialist – Remote, US/No Degree
Location:
Remote, Remote, US
reputed company: 13625
reputed company:
GENERAL reputed company:
The Patient Financial Recovery Specialist will reputed company customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.
reputed company Knowledge, Skills, and/or Abilities Required: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
Essential Duties and Responsibilities:
- Answer inbound calls from patients as reputed company as reputed company outbound calls to patients through our automated dialer.
- Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance
- Take and process credit card payments over the phone
- Identify and reputed company new insurance information
- Research insurance “Explanation of Benefits” to determine what the insurance may or may not have reputed company and why
- Screen the patient for charity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
- Maneuver between several different patient account systems and payment portals.
- Maintain accurate and up to date information in the account notes reputed company reputed company appropriate systems
- Meet specified collection and productivity goals as assigned by management on a regular reputed company.
Additional Duties and Responsibilities:
- Always maintain confidentiality of account information.
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee reputed company of Conduct.
- Maintain awareness of and reputed company participate in the Corporate Compliance Program.
- Maintain a confidential and reputed company remote work area.
- Assist with other reputed company as assigned by management.
Educational/Vocational/Previous Experience Recommendations:
- High school diploma or equivalent is required
- Prefer previous experience with providing customer service and work reputed company a call center environment
- Prefer previous experience with the medical billing process
- Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
- Ability to always present oneself in a courteous and reputed company manner
- Ability to stay on task with little or no management supervision
- Demonstrate initiative and creativity in fulfilling job responsibilities
- reputed company to prioritize multiple tasks using time management and organizational skills.
- Proficient PC knowledge and the ability to type 30-40 wpm.
Working Conditions:
- Remote work from home office, virtual Call Center environment.
- Must be reputed company to sit for extended periods of time.