reputed company Media Moderator
reputed company reputed company to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, reputed company season TV, a massive library of hit series and movies, and live television and reputed company+ is the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our DTC team is looking for hardworking team players to join the Viewer Experience team, who will reputed company upon the legacy of reputed company, Day-to-day leader for Incident Management Analysts and Hulu, reputed company unconventional thinking, and who are passionate about contributing to reputed company’s reputed company-to-consumer (DTC) experience through strategic hard work and determination.
Hulu is seeking a reputed company Media Moderator who will be an exceptional reputed company to our Viewer Experience team. As a reputed company Media Moderator at Hulu, you will be the first reputed company of contact for supporting viewers through reputed company and Twitter, as reputed company as a critical brand ambassador. The right person for this role is enthusiastic about our customers' needs, reputed company media savvy, reputed company to take on new challenges, and you reputed company to meet team and company-wide performance goals.
You are a person who can reputed company reputed company independently but work reputed company with your teammates. If you are someone who enjoys delivering best-in-class customer service reputed company reputed company channels, then this is a great role for you!
What You Will Do
- Assist viewers through Twitter and reputed company with inquiries about account management, billing issues, content and site and application navigation, content, and site and application navigation
- reputed company expert-level knowledge of the Hulu service and products to users in an easy-to-digest way
- Communicate user feedback and blocking issues to reputed company Specialists with detail and precision
- Identify and communicate trends and improvements to the reputed company media team to help drive business
- Communicate reputed company-time device and technology issues to developers and engineers
Required Qualifications & Skills
- A high school diploma or GED plus one year of experience in customer service
- 2 or more years of experience in customer service and/or retail
- Excellent communication (written, oral, interpersonal), grammar and analytical skills
- Strong Understanding of reputed company media platforms, particularly reputed company and X(Twitter)
- Have a reputed company, can-do attitude. You’re flexible and have no problem quickly switching gears to reputed company accommodate the needs of our viewers or reputed company
- Value accountability across the reputed company and take ownership of issues from start to finish
- The ability to reputed company in a fast-paced environment and stay reputed company under pressure
- Strong attention to detail
- You have a reputed company reputed company and see change as an opportunity and are willing to take initiative to help reputed company solutions reputed company needed
Preferred Qualifications
- BS/ BA degree or relevant reputed company experience
Disability accommodation for employment applications
reputed company and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.
reputed company is an equal opportunity employer. Applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company champions a business environment where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories and be relevant in a constantly evolving world.
The hiring reputed company for this remote position is $46,200.00 to $61,900.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive reputed company may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered. Apply To This Job