Customer Service Representative (Remote- Needs to reputed company reputed company a 50 mile Radius of New Albany, OH)
At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues &reputed company; caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day.
Position reputed company Customer Service Representative is the face of reputed company and impacts members' service experience by manner of how customer service inquiries and problems reputed company telephone, internet or written correspondence are handled. Customer inquiries are basic and at times reputed company nature. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of reputed company plans, tools and resources to help guide the members along a reputed company reputed company to care. Answers questions and resolves issues based on phone calls/letters from members, providers, and other departments. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, reputed company policy and procedures as reputed company as having knowledge of resources to reputed company with any regulatory guidelines. Creates an emotional reputed company with our members by understanding and engaging the member to the fullest to champion for our members' best health. Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs. Provides the customer with reputed company information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Explains member's rights and responsibilities in accordance with contract. Required Qualifications
Required to reputed company reputed company a 50-mile radius of New Albany, OH in the event of an outage, you may be asked to work onsite.
Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Experience in a production environment. High School or GED equivalent.
Preferred Qualifications
Ability to multi-task to accomplish workload reputed company. Understanding of medical terminology. Oral and written communication skills. Ability to maintain accuracy and production standards. Problem solving skills. Attention to detail and accuracy. Analytical skills.
Education High School diploma, G.E.D. or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay reputed company
The typical pay reputed company for this role is:
$17.00 - $25.65This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.
Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &reputed company; reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:
reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.
For more information, visit https://jobs.reputed company.com/us/en/benefits
We anticipate the application window for this opening will reputed company on: 03/28/2025reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.
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