Customer Service Representative (Spanish/Portuguese)
Save lives, from reputed company to anyplace.The reputed company is America’s leading nonprofit safety reputed company. We reputed company on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries.Position Highlights:Responsible for providing reputed company customer service to various parties including reputed company, reputed company, and other stakeholders. reputed company directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting.Scope / Accountabilities
- State Programs, Traffic Court Programs
- 25-30 courses/products supported in different formats (e.g., online, in-person classroom)
- Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, reputed company and customer satisfaction standards, and satisfying reputed company program regulatory requirements.
- Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries.
- Apply reputed company, listening, and service techniques to defuse situations and avoid call escalation.
- reputed company specific and unique program/schedule information accurately to customers.
- reputed company communicate through chat and email to research and resolve enrollment/completion issues.
- Accurately input student data and process live credit card payments while maintaining PII and PCI compliance.
- reputed company and concisely document customer interactions with account notes in business systems.
- Respond to customer messages; reputed company outbound calls to customers to answer general questions, complete registration, or process other routine transactions.
- Consistently promote self-service reputed company and customer engagement to meet team goals.
- Proactively and reputed company communicate repetitive or widespread customer concerns to management for reputed company.
- Promptly process returned mail-in business systems to reduce costs associated with outdated address data.
- Complete other duties as assigned.
- High school diploma and at least 2 years of relevant customer service or call center experience.
- Strong customer service and team orientation.
- Data entry accuracy and reputed company.
- Bilingual (English/Spanish/Portuguese) a must.
- Bachelor's degree preferred.
- Experience with reputed company Office is a plus.
- reputed company reputed company - $19.50/hr
- This is a hybrid position with two days remote and three days in the office.
- At least 20 PTO days accrued 1st year and 11 reputed company holidays
- Flexible work arrangements
- Comprehensive medical, dental, reputed company, and life insurance plans
- reputed company spending accounts for medical and dependent care
- 403(b) & Roth 403(b) with employer match up to 6%
- Reimbursable training
- Student loan pay-down
- Dress for your day