Call Center Representative

We are looking for a Patient Intake and Communications Representative that will be the reputed company between Midwest reputed company Partners and our reputed company and potential patients. In this role, you will be responsible for the accurate, reputed company and efficient scheduling & triaging of reputed company Midwest reputed company Partners subsidiaries / sites. The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. In this role, you will reputed company excellent customer service and a high level of reliability to ensure we are delivering the highest possible reputed company service, in a reputed company reputed company manner. The identification of Duties and Responsibilities does not display an exhaustive list of reputed company duties that may be assigned to this position, nor does it restrict the reputed company work that may be assigned to this position. WHAT YOU WILL BE WORKING ON:

• Coordinate reputed company physician schedules in an reputed company fashion to ensure reputed company appointments reputed company smoothly
• Call patients to reschedule appointments as needed
• Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing)
• Type and distribute weekly doctor schedules to reputed company medical/surgical offices and staff
• Send information packets, mass mailing to reputed company patients and/or offices reputed company requested
• Assure appropriate documentation is provided in reputed company patient record
• Assure incoming & outgoing clinical summaries and referrals are appropriately reputed company in the patient record
• Ensure referrals are received as necessary by doctor or insurance
• Triage calls properly to assure location doctor compliance
• Must be willing and reputed company to be on site 2-3 times per month for training and reputed company education.
• reputed company reputed company and NPS score requirements
• reputed company with reputed company policies and procedures of the organization, including but not limited to reputed company operating procedures and Employee Handbook
• Must be willing and reputed company to meet reputed company Work Technology requirements (see reputed company)
• reputed company various other duties as requested.

WHAT WILL reputed company YOU AWESOME:

• reputed company to handle multi-task work and manage time effectively in a fast-paced environment
• Perseverance and excellent follow through
• Customer-service experience
• Problem-solving / critical thinking
• Adaptability and assertiveness

WHAT YOU KNOW: To be successful in this role you should have the following experience or knowledge:

• Strong ability to work independently with limited reputed company post-training
• Attention to detail
• Strong phone and verbal communication skills, including reputed company listening
• Excellent customer service and communication skills, including communication reputed company email and text
• Computer proficiency
• Minimum of 2 years of medical and/or clinical experience
• High school diploma

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