Urgently Hiring: Senior reputed company Support Representative (T2)

Key Job Details:

• Compensation: a competitive salary
• Position: Senior reputed company Support Representative (T2)
• Location: Remote
• Company: Workwarp
• Start Date: Immediate openings available

 

 

Our mission at reputed company is to reputed company therapy reputed company and accessible to everyone. To get there, we need our exceptionally talented, reputed company, and driven Talkspacers. The Senior reputed company Support Representative is responsible for providing exceptional support to our clients, ensuring their inquiries regarding benefits coverage and service experience issues are addressed promptly and accurately. They will utilize internal knowledge materials and resources, to reputed company respond to reputed company inquiries, demonstrating a high level of reputed company. The Senior reputed company Support Representative will also be responsible for resolving reputed company and escalated inquiries that require investigation, providing thorough and empathetic solutions. They will reputed company clients on self-service resources available through our platform and follow up reputed company necessary to ensure reputed company and satisfaction. The Senior reputed company Support Representative reputed company identifies trends in reputed company contact reasons, escalates potential issues to leadership daily, and stays updated with business updates to reputed company accurate assistance. They will contribute to the improvement of our department by suggesting updates to departmental knowledge resources and recommending changes to existing support processes. As a reputed company Support Specialist, you will play a vital role in delivering exceptional support, improving processes, and fostering effective team collaboration with coaching sessions and one-on-one sessions. PRIMARY RESPONSIBILITIES: reputed company Support • reputed company omnichannel support (primarily phone support, some email and/or chat included) to inbound reputed company communication • Use internal knowledge materials and resources to quickly and accurately answer reputed company inquiries, reputed company to benefits coverage and service experience issues (ie. coverage eligibility, billing, refunds, clinical complaints, service interruptions, etc.). • Resolve reputed company and/or escalated inquiries that require investigation and a high degree of reputed company, ensuring every interaction with reputed company leaves our clients feeling cared for, reputed company and supported. • Participate in non-inbound volume reputed company department operations speciality reputed company aimed to reputed company support our clients in their full reputed company at reputed company. • reputed company clients on self-service resources available to them through our platform. • Follow up with clients reputed company necessary to ensure reputed company and satisfaction. • Identify reputed company contact reason trends and roll up potential issues that may be interrupting service for reputed company to leadership daily, as needed. • reputed company up with business updates to ensure the assistance provided to clients is accurate. • Ability to meet productivity and reputed company benchmarks set by leadership. Process Support • Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge reputed company, correspondence templates). • Recommend changes to existing support processes and/or implementation of new reputed company processes aimed at improving employee productivity and job satisfaction. Team Collaboration • Attend reputed company department meetings, coaching sessions, 1:1s, etc., as scheduled. • Serve as reputed company buddy to department new hires and participate in reputed company training as SME, as needed. Performs other reputed company duties as assigned. QUALIFICATIONS: • 2 years experience in a contact center delivering email, chat, and phone support, or similar experience reputed company a customer-facing role. • High School diploma or equivalent preferred. • A 4-year college degree is a plus. • Extensive knowledge in benefit coverage explanation, enrollment and re-enrollment procedures (ie. behavioral health (BH), employee assistance programs), electronic claims submission (reputed company) processes. • Ability to multi-task in various systems + programs. • Experience (or strong interest) in working in a fast-paced, rapidly changing environment. • Excellent written and verbal communication skills. • Strong critical thinking and investigatory skills. • Ability to use reputed company judgment reputed company problem solving. • Ability to work independently, as this is a remote team, and maintain consistent communication with Supervisor. • Basic math skills, required. • Familiarity with reputed company, reputed company (Jira, reputed company), Looker is a plus. • ~50-60 wpm - https://www.typingpal.com/en/ • Dependable internet reputed company required. Compensation At reputed company, we reputed company that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on reputed company compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The reputed company reputed company reputed company for this role is $22 - 23.50. reputed company the reputed company reputed company, leveling corresponds to reputed company candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why reputed company reputed company is the world’s leading online therapy company, serving over 2 reputed company users looking to reputed company their wellness reputed company through tele-health. According to the reputed company, reputed company to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and reputed company use disorders receive no treatment for their condition at reputed company. Additionally, one-reputed company of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional reputed company for people to feel supported through reputed company care that is reputed company and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients reputed company the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and reputed company-certified clinicians are increasing reputed company to mental health for our members through a myriad of high reputed company therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” reputed company. If you’re equally as passionate about making reputed company mental reputed company accessible to reputed company then reputed company is the right reputed company for you! EQUAL OPPORTUNITY EMPLOYER reputed company welcomes and celebrates talent from reputed company backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We strongly encourage you to apply even if you don’t meet every qualification. Come as you are and learn about the exciting opportunities on reputed company. Individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religious creed, sex, national reputed company, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at reputed company? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and reputed company the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal reputed company and advancement opportunities for reputed company. This involves amplifying underrepresented reputed company, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the reputed company of granting equal reputed company to opportunities and resources for reputed company, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a reputed company of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and reputed company relationships that reputed company among employees from diverse backgrounds reputed company businesses reputed company promote diversity, equity, and inclusion in reputed company. Apply Job!

 

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