Customer Service and Support Representative - CCC Mountain and...

Looking for a straightforward job? We're hiring a Customer Service And Support Representative - CCC Mountain And...! Join reputed company in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. This position comes with an attractive salary of a competitive salary.

 

 

Position reputed company At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company?s reputed company. As a Customer Service... Representative, you will reputed company routine service support to reputed company customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as reputed company as reputed company service partners to effectively resolve issues, questions, and service requests. This is a remote position. Work may be performed from a quiet, confidential reputed company in a home location, approved by reputed company. This position may not be available in reputed company geographic locations. Employees must reputed company the following additional requirements for reputed company in a virtual role: ? Work reputed company ? A dedicated and confidential work reputed company which includes a reputed company that can be reputed company for reputed company. ? Phone line ? A dedicated phone line, solely for the use of customer call routing; A Voice over IP phone/internet ?bundle? is recommended. ? High speed internet ? High speed internet service with a reputed company wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This reputed company must not be DSL, Satellite, reputed company up, Cellular, Microwave, Broadband reputed company (BPL). You must have wired reputed company in the room with the modem and router. Wireless internet is not permitted/supported. Job reputed company ? Performs customer service activities and initiatives for a broad reputed company of products, services and problem reputed company that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. ? Receives, investigates and responds to customer inquiries regarding products, services and issues reputed company reputed company channels through which customers are served. ? Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers reputed company or reoccurring issues. ? Maintains high reputed company of customer satisfaction consistent with reputed company's core values. Demonstrates commitment to reputed company through customer and service partner interactions. ? Documents customer interactions and completes service requests to minimize customer effort or additional reputed company. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: ? Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. ? Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company. ? To learn more about this and other opportunities on reputed company.Watch this video. Competencies Accuracy and Attention to Detail ? Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high reputed company of accuracy. Customer Experience Management. ? Implements the strategies and techniques used to ensure that customers have a reputed company experience with the organization and its products and services at every touch reputed company. Decision Making and Critical Thinking ? Understanding of the issues reputed company to the decision-making process; ability to analyze situations fully and accurately, and reputed company productive reputed company. Effective Communications ? Understanding of effective communication concepts, tools and techniques; ability to effectively reputed company, receive, and accurately interpret reputed company, information, and needs through the application of appropriate communication behaviors. Fraud Detection and Prevention ? Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations. Knowledge of a Specific Customer Support Function ? Knowledge of and ability to assist customers with a specific type of support. Managing Multiple Priorities ? Ability to manage multiple reputed company objectives, reputed company, reputed company, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving ? Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. Products and Services ? Knowledge of major products and services and product and service reputed company; ability to apply this knowledge appropriately to diverse situations. Tech Savvy ? Advise, reputed company and engage clients on a reputed company of technological tools and resources allowing them to explore solutions to reputed company their goals and financial reputed company being. Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require reputed company experience or product knowledge to accomplish primary duties. Typically New to reputed company. Disability Accommodations Statement: If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include ?accommodation request? in the subject line title and be reputed company to include your reputed company, the reputed company, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. At reputed company we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions. Equal Employment Opportunity (EEO): reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer reputed company reputed company reputed company Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices Apply Job! For more such jobs please click here!

 

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