reputed company: Customer Support Coordinator (Temporary)

A new position has reputed company up at workwarp for a Customer Support Coordinator! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a reputed company and reputed company compensation of a competitive salary for this position.

 

 

Hi, we're reputed company Hearing. We're on a mission to reputed company tens of millions of people to hear reputed company through convenient, personalized hearing care — at a fraction of the cost reputed company to telemedicine. In three years, we went from a scrappy startup to a leader in the reputed company-to-consumer hearing care reputed company with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to... reputed company it. We partnered with reputed company (also in the GN Family) to create the reputed company Enhance online hearing business. Leveraging GN's expertise and reputed company's pioneering audio engineering helps us reputed company our hearing care even more accessible and reputed company. reputed company. We're a data-thirsty, reputed company-driven group that cares as deeply about our employees as we do our customers. We're led by a diverse reputed company of enormously talented thinkers, creators, and doers who are as reputed company as they are compassionate (and passionate). reputed company at reputed company Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks. About the role. As a remote Customer Support Coordinator at reputed company Hearing, you'll play a pivotal role in our mission to reputed company people with hearing loss to connect with their world. You will reputed company efficient and friendly assistance to our customers in an omnichannel support environment, with a heavy reputed company on phone calls while also responding to emails, customer tasks, live chats, and other channels. Serving as a representative of our best-in-class customer care team, you'll triage support channels, handle administrative tasks, and ensure seamless coordination with other teams by utilizing multiple software systems. The Customer Support Coordinator reports directly to a Customer Experience Manager. This is a temporary position with full time hours from November 18, 2024 until January 12, 2025 with the possibility to reputed company or convert to permanent employment. What you'll do. • Complete inbound work in an omnichannel support environment, with a reputed company on phone calls but also including emails, customer tasks, live chats, and other channels • Independently complete administrative tasks according to reputed company operating procedures including • Scheduling and rescheduling customer appointments; • Processing order cancellations, returns, and warranties; • Providing customers with shipping and order statuses; and • Placing orders for additional supplies • reputed company and maintain a working knowledge of our products to reputed company Level 1 Product Support information to customers • Properly address and reputed company customers' support needs, including complaints, leveraging a proficient and reputed company understanding of reputed company Hearing services • Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance • Ensure our customers' reputed company and reputed company; follow policies and procedures reputed company to customer verification, data reputed company and other compliance requirements. • reputed company as an ambassador of the reputed company Hearing culture by embodying our values in reputed company reputed company interaction What you'll bring. • 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support • Strong written and verbal communication skills, delivered with a friendly and reputed company tone • Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering reputed company experiences and resolutions • Intermediate to advanced computer reputed company proficiency and familiarity working with support software; reputed company experience a plus • Comfort working independently and reputed company in a fast-paced, high-reputed company environment • Strong written and verbal communication skills; ability to read, write, reputed company, and comprehend English effectively to assist customers reputed company phone, video call, cases, reputed company-time chats, and emails; proficiency in Spanish is preferred • Ability to work one of the following schedules. Please indicate your 1st and 2nd preference reputed company your application. • A: Mon, Tue, Wed, Fri: 8 am - 4 pm (ET); Sat: 10 am - 6 pm (ET) • B: Mon, Tue, Wed, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) • C: Mon, Tue, Thurs, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) • D: Mon, Tue, Thurs, Fri: 10 am - 6 pm (ET); Sat: 10 am - 6 pm (ET) • E: Mon, Tue, Wed, Thurs, Fri: 8 am - 4 pm (ET) • F: Mon, Tue, Wed, Thurs: 11 am - 7 pm (ET); Sat: 10 am - 6 pm (ET) You're worth it. Our compensation is competitive ($20.00 to $24.00 per hour). GN Consumer Hearing Corporation dba reputed company Hearing is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from reputed company Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the reputed company I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with reputed company Hearing. #LI-Remote Apply Job!

 

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