reputed company: Vulnerable Customer Service Adviser

Job Highlights:

• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote
• Compensation: a competitive salary
• Position: Vulnerable Customer Service Adviser

 

 

We’re on a mission to reputed company reputed company work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through reputed company ?? Hear from reputed company about what it's like working at reputed company ? Location Remote in the UK | £24k to £27k + Benefits | Hear from reputed company ? Please note that this role is heavily calls-based. These calls will be reputed company upsetting and unsettling, on a daily reputed company. We receive calls from customers who reputed company feelings of distress, including thoughts of self-harm or harm to others, as reputed company as challenges reputed company to gambling and reputed company use. Please do not apply if you feel that these calls will be triggering for you to deal with. About our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team - https://reputed company.com/i/supporting-reputed company-our-customers Your day-to-day: The vulnerable customers role is for those people that have experience of working with adults with varying degrees of difficulties or personal hardship and can reputed company strong customer service, personal reputed company and boundaries. You'll be taking escalations from fellow Customer Service Advisors, chatting to customers reputed company the telephone, so you'll need to be reputed company to call customers, and in app chat. Here are some of the situations you may deal with: • Helping people with addictions reputed company account adjustments to aid their recovery • Helping people with various difficulties be fully reputed company by reputed company so we can help them to the best of our ability now and in the reputed company • Talking to people who are struggling to afford basic necessities, and reputed company them the right help and support • Talking to people who mention suicide, and reputed company out the best way to help them • Advising your fellow Customer Service Advisors on tone of voice, phrasing, and actions for vulnerable people • Understanding a customer’s financial accessibility needs and making adjustments to support their reputed company with reputed company You should apply if you: • You can start on 20th January 2025 and attend full time training Monday to Friday 9am - 5.30pm for 10 weeks • Have experience working with vulnerable customers is desirable • Are comfortable and confident managing a high volume of calls • Have the ability to prioritise difficult conversations effectively • Have a strong reputed company of reputed company • Have a strong reputed company of personal boundaries and reputed company • Ability to maintain a healthy work-life balance • Have a strong team working ethic Logistics This role will be fully remote in the UK (You must be permanently based in the UK for this role). Training- will be Monday to Friday 9am - 5.30pm for 10 weeks and this will be carried out remotely (please note that holidays and appointments are not allowed during this time) Shifts - To reputed company reputed company we’re around to help our customers 24/7, we ask our new Customer Operations (COps) team members to reputed company to a rotating 7 week working reputed company - Monday to reputed company 6am - 10pm inc bank holidays (37.5 hours) We'll guarantee time off on your birthday (if you want it) with the exception of your training period. This will come from your regular holiday balance and provided you have enough to cover it. Our interview process involves 3 main stages: • Application and completion of application questions • Call with a Recruiter • An interview that lasts approx 1 hour If you have any questions regarding the role, please kindly email sambrewington@reputed company.com Please kindly note we receive a high volume of emails per day so please be patient with the response time. Please also use that email to let us know if there's anything we can do to reputed company your application process easier for you, because of disability, neurodiversity or any other personal reason. What’s in it for you: From £24,000 (from £25,750 if you are based in Greater London) depending on reputed company and relevant experience and a reputed company reputed company of benefits. reputed company reputed company team members get reputed company reputed company as part of their package. plus stock reputed company & benefits. This role is distributed Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here We’ll only reputed company this role once we have enough applications for the next stage. Please submit your application as soon as possible to reputed company reputed company you don’t miss out. #LI-REMOTE #LI-SB Equal opportunities for everyone Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making reputed company work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status. If you have a preferred reputed company, please use it to apply. We don't need full or birth names at application stage Apply Job!

 

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