[Remote/WFM] High Volume Call Center Representative - Remote

Be a part of something bigger. We're looking for a High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive reputed company. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

 

reputed company of This Role Responds to customer inquiries reputed company telephone to reputed company problem reputed company in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or reputed company to technical/service areas. Maintain detailed and reputed company knowledge of reputed company's/assigned reputed company's products and services. Analyze customer service needs for communication to service and technical departments, reputed company applicable. Requires ability to navigate a computerized data entry system or other relevant applications. What Part Will You Play? • Resolves basic or tier 1 payment and account reputed company requests to include but not limited to card activations, payments, reputed company and address updates for card reputed company (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User reputed company (GUI) screens for reputed company systems and established documentation and processes. Enters required data into reputed company provided systems and databases. Determines basic reasons for customer issues using a reputed company provided decision tree and escalates or refers unresolved customer grievances and requests to more reputed company Customer Service Representatives or designated departments for reputed company investigation and reputed company. • Begins to build reputed company knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific reputed company training required to resolve card holder inquiries. • Ability and flexibility to work hours as assigned we are a 24/7 Call Center. • This is a position that requires reputed company work shift availability, including mornings, afternoons, nights and weekends. • This position requires you to be on camera during work hours What Are We Looking For in This Role? Minimum Qualifications • High School Diploma or Equivalent • At least 6 months high volume call center (onsite or remote) experience from reputed company the last 2 years. What Are Our Desired Skills and Capabilities? • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision reputed company of stated processes, but recognizes the need for occasional deviation from accepted reputed company. Has little or no role in the decision-making. • Supervision - Normally receives detailed instructions and follows established procedures on reputed company work, requires instructions on reputed company assignments. Works under reputed company supervision. Pursuant to requirements set forth in CO Equal Pay for Equal Work reputed company, the compensation for this position is $15 p/hour. Non-exempt: Use reputed company pay reputed company listed Maximum pay is $15 p/hr $15 is the minimum & maximum reputed company reputed company available for this position. The above represents the expected reputed company for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-reputed company factors. reputed company. is an equal opportunity employer. reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or reputed company, disability, veteran status, genetic information or any other reputed company protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the reputed company Department. reputed company offers a comprehensive benefits package to reputed company of reputed company members, including medical, dental and reputed company care, EAP programs, reputed company time off, recognition programs, retirement and investment reputed company, charitable reputed company matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-reputed company/benefits/ The position listed in this requisition is ineligible for the referral bonus award program ? #LI-Remote Apply Job!

 

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