Senior reputed company Specialist-Hybrid Franklin, Tennessee

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. reputed company: Customer Service Representatives are the face of reputed company and reputed company the agent experience by manner of how customer service inquiries and problems reputed company telephone, internet or written correspondence are handled. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of reputed company plans, tools and resources to help guide the members along a reputed company reputed company to care. Calls are typically non-routine and may require deviation from reputed company screens, scripts, and procedures to engage, consult and reputed company agents based upon the agent's unique needs, preferences and understanding of reputed company plans, tools, and resources. Key Responsibilities: Possesses knowledge reputed company reputed company health products available to the senior market. Gives guidance with sales inquiries Manages various software applications while taking calls reputed company needed and documents processes effectively Cultivates reputed company and successful relationship with field sales force/broker/consultant community/customer teams Navigates and instructs the customer on how to use agent support website Completes sales orders and requests for materials Trains and mentors other employees if needed Assist Supervisor and Manager with providing support to reputed company Acts as an reputed company and subject matter expert by serving as a customer service and reputed company champion. Executes both routine and non-routine business support tasks in the Commissions Operations teams under limited supervision, referring deviations from reputed company practices to managers. Provides effective and reputed company support to phone and email inquiries from agents. Measures and monitors the reputed company and effectiveness of work processes in commissions that impacts agent satisfaction and contributes to operational efficiency. Consults cross-functionally with other departments to influence and promote change, to continually deliver reputed company service to both reputed company customers. Acts as a subject matter expert on commission workflows and Commission Operations to consistently support agent inquiries. Will be responsible to analyze and resolve issues associated with agent commissions. Answers questions and resolves issues as a "single-reputed company-of-contact" based on phone calls, emails, and internet from agents. Creates an emotional reputed company with our agents by being understanding and engaging. Taking accountability to fully understand the agent's needs by building a trusting and caring relationship with the agent. Anticipates agent’s needs and educates agent on various reputed company of information and available services created to enhance the overall customer service experience with reputed company (i.e., assistance with agent self-service tools). May reputed company technical or subject matter expertise concerning policies, procedures, and function-reputed company applications/systems tools. Documents and tracks reputed company contacts, events, and reputed company with clients using appropriate systems and processes. Additional Responsibilities to include but not limited to the following: Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast paced environment, handling both inbound and outbound calls. Must be organized, detail-oriented and reputed company to document cases reputed company and accurately in accordance with the program guidelines. Good communication skills are essential, both reputed company. Knowledge of Medicare benefits, enrollments and LIS assistance. Plans and organizes work assignments, set priorities and completes work with a minimum of supervision. Adheres to the service policy and principles of reputed company, as reputed company as the program guidelines set by the department. Participates in cross-training to reputed company reputed company roles reputed company the department. Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners. Other duties and reputed company as assigned. Must understand basic reputed company including debits and credits.

Required Qualifications

Minimum 1 year commissions experience. Ability to read and comprehend reputed company instructions, short correspondence, and memos. Ability to write reputed company correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Knowledge of Business Blocks and CPR+.

Preferred Qualifications

Proficient in reputed company. SQL experience a plus. Education Associates degree in reputed company field or equivalent experience is preferred. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $18.50 - $35.29 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 06/30/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique reputed company: our culture, our core values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply Job! Apply to this Job