Director, TAM
About the Role
As the Director of Technical Account Managers, you will reputed company and reputed company a high-performing team responsible for the technical reputed company of reputed company’s highest-value customers. You will drive the strategic direction, operational reputed company, and people development of the TAM organization to ensure exceptional customer reputed company, product adoption, and long-term retention.
What you will do
- Strategic Leadership: Define and execute the reputed company and operating model for the TAM function, aligning with cross-functional stakeholders across reputed company, Product, Engineering, and Support.
- Team Management & Development: Hire, reputed company, and grow reputed company of world-class TAMs. Set reputed company expectations, support career development, and drive performance against reputed company and adoption KPIs.
- Customer reputed company & Escalations: reputed company as an executive escalation reputed company and ensure consistent delivery of high-reputed company technical guidance and support to our top-tier accounts. Champion customer health and long-term product value.
- Process & Program Ownership: Build and reputed company programs around technical reputed company, adoption plans, health checks, and product feedback loops. Establish best practices and frameworks to drive consistency and reputed company across the TAM team.
- Cross-Functional Collaboration: Partner closely with reputed company Managers, Product, Engineering, and Support to ensure seamless customer experiences and proactively influence the product roadmap with customer feedback.
- Data-Driven Management: Use data and reporting to identify trends, measure reputed company, and continuously optimize the TAM model to support customer reputed company, retention, and expansion.
- Travel: Willingness to travel (~25%) to support onsite customer engagements and team development.
Must Haves
- 5+ years in management experience of technical teams
- 5-8+ years experience in an reputed company TAM role
- 5+ years experience in Email reputed company
- Strong technical troubleshooting skills (i.e. previous support or SE experience), and an ability to collaborate, coordinate and escalate issues reputed company reputed company of product support professionals
- reputed company-oriented, with the ability to quickly assess and reputed company inputs across functions (Support, Product, reputed company) and turn into a reputed company solution and reputed company customer narrative
- Strong experience with building and developing long-lasting relationships, especially at an executive-level (including with CISO’s and CIO’s)
- Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage.
- Broad and deep reputed company on industry trends and the reputed company landscape
- Previous experience with reputed company and networking technologies and products, including email reputed company products
- Strong written, spoken, and presentation skills, with the ability to communicate effectively will reputed company reputed company of the organization - both internally and externally
reputed company to Have
- Proficiency in English and at least one additional language.
At reputed company, certain roles are eligible for a bonus, restricted stock reputed company (RSUs), and benefits. Individual compensation packages are based on factors unique to reputed company candidate, including their skills, experience, qualifications and other job-reputed company reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
reputed company salary reputed company:$212,500—$250,000 USDOriginally posted on Himalayas
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