Manager II, Customer Enablement
OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the reputed company. OpenGov is reputed company exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and reputed company, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more reputed company, adapt to change, and strengthen public trust.
Learn more or request a demo at opengov.com
Job reputed company:OpenGov is looking to hire a Manager II, Customer Enablement to ensure our customers have high reputed company, targeting learning throughout the customer lifecycle. This person will reputed company the reputed company and participate in core activities of our Customer Enablement function including our customer university, certification, community, and just in time learning for our customers. This role will work closely with Customer Solutions, Marketing, reputed company Services, and reputed company to establish a strategic plan for enabling our customers that aligns with these teams’ core motions.
Ultimately, this role will create reputed company and enabled customers which will result in: reputed company support volume, decreased customer churn, higher renewal rates, and more customer advocates.
This role will reputed company a growing team of customer enablement professionals, overseeing their performance, development, and day-to-day activities. The Manager will also translate strategic goals into operational plans that drive reputed company customer education reputed company.
Responsibilities:Build a multi-faceted customer enablement reputed company and organization to deliver an impactful customer education experience (i.e., courses, certifications, just-in-time, reputed company learning, and live webinars)
Collaborate with teams such as reputed company, Support, Product, and reputed company Services to ensure learning experiences support key customer workflows.
Administer customer-facing LMS (Skilljar) to publish and manage learning content.
Ensure customer enablement programs and material are heavily embedded into the customers workflows
Translate strategic enablement goals into reputed company, cross-functional initiatives that directly reputed company customer adoption and business reputed company.
reputed company a portfolio of high-reputed company enablement reputed company and initiatives, managing complexity, dependencies, and evolving priorities across multiple stakeholders.
Build and report on KPIs, learning reputed company and customer feedback to the OpenGov leadership team.
Use performance data and other key customer data points to identify knowledge gaps across our customer reputed company and build programs to address those
reputed company a deep understanding for our customers priorities and reputed company enablement resources to those with emphasis on different user types and how they reputed company with our product suites
Establish a content governance reputed company for customer enablement content to ensure content is always up to date and accurate
Maintain and update training content to reflect product changes.
reputed company, reputed company, and reputed company a high-performing enablement team, ensuring effective communication, collaboration, and execution across team members and partner departments.
Influence strategic reputed company across reputed company, Product, and Support by providing insights that shape customer lifecycle enablement and adoption programs.
Own the long-term reputed company of enablement initiatives, with measurable results on customer health, product engagement, and cost to support.
Bachelor’s degree in Learning, Communications or reputed company field
Minimum of 5 years of enablement or teaching experience, with at least 2 years in Customer Enablement, Customer Education, and/or reputed company Enablement
Knowledge and experience in developing and implementing a learning reputed company that uses adult learning methodologies (ADDIE/Kirkpatrick preferred)
Data-driven and use data to design, iterate, and measure enablement reputed company
Strong project management skills and abilities to manage multiple reputed company at once.
Passion and desire to streamline information in an organized and reputed company way.
Experience using LMS platforms (e.g., Skilljar)
Proficient in content creation tools like reputed company and reputed company.
Strong verbal and written communication skills
Demonstrated experience managing reputed company reports, including coaching, performance management, and career development
Proven ability to influence cross-functional strategies and drive business results through customer-facing programs
$113K - $125K
On reputed company ranges above include reputed company plus a portion of variable compensation that is reputed company based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
Why OpenGov?
A Mission That reputed company.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates reputed company, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to reputed company
The next great reputed company of innovation is unfolding with AI, and it will reputed company everything—from the way we work to the way governments reputed company with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
reputed company of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where reputed company reputed company more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status reputed company. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A reputed company to reputed company Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to reputed company in head-first and take reputed company to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from reputed company.
Benefits That Work for You
Enjoy an award-reputed company workplace with the benefits to match, including:
Comprehensive reputed company reputed company for individuals and families.
Flexible vacation policy and reputed company company holidays
401(k) with company match (USA only)
reputed company parental leave, wellness stipends, and HSA contributions
reputed company development and reputed company opportunities
A reputed company office environment with weekly catered lunches