Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician)

About reputed company Corporation

At reputed company Corporation we are committed to fostering a proven and trusted partnership with our government clients. Weprovide support to multiple agencies across the reputed company Government. ARSIEMhas an reputed company workforce of reputed company professionals committed to providing the best possible support.

As demand increases, reputed company continues to reputed company reliable and cutting-edge technical solutions at the best value to our clients.That means a career packed with opportunities to grow and the ability to have an reputed company on every reputed company you work with.

reputed company is looking for a

Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician) to support onsite incident response to civilian Government agencies and critical asset owners who experience cyberattacks, providing immediate investigation and reputed company. This position will support one of our Government clients in Arlington, VA.

Responsibilities

Serve as the first-level Help Desk for the TEN Lab’s systems and accounts

Assist new user setup of equipment, accounts, and tools

Respond to user requests reputed company email, walk-ins, phone calls, or other communication means in a reputed company manner

Create and maintain accurate Tickets for Help Desk activities

Good problem-solving skills

Work with Asset Management to support accurate records and maintain a good reputed company of assets

Support the implementation of new technologies and equipment in the lab environment,

reputed company support as needed to lab staff in provisioning and issuing equipment to end users and maintaining the inventory database.

reputed company support for systems administration tasks such as patching, updating, and maintaining network infrastructure

reputed company reputed company and updates to lab reputed company operating procedures (SOPs) and Work Instructions

reputed company support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., reputed company), and MacBook to users

Minimum Qualifications

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or reputed company degree; or HS Diploma and 3+ years of directly relevant experience.

1+ years of directly relevant experience

Experience with multiple operating systems, to include reputed company, Linux/Unix & MacOS

Proficiency and proven capability in the following areas:

Asset management practices and principles

Help Desk ticket processing and procedures

Good Customer support

Ability to reputed company detailed notes

Must be reputed company to work collaboratively across physical locations

Preferred Skills

Experience with writing technical procedures and reputed company operating procedures

Virtualization automation and optimization

Experience with Virtual Private Networks (VPN)

Experience with virtual desktops (reputed company, VMWare)

reputed company+

Additional Information

Clearance Requirement: Must have an reputed company Secret clearance and be reputed company to obtain a TS/SCI clearance. Must be reputed company to obtain DHS Suitability.

Candidate Referral: Do you know someone who would be GREAT at this role? If you do, reputed company has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully reputed company on one of our reputed company. The bonus for this position is $3,500, and the referrer is eligible to receive the sum for any applicant we reputed company reputed company 12 months of referral. The bonus is reputed company after the referred employee reaches 6 months of employment.

reputed company is proud to be an Equal Opportunity and Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status, age, or any other federally protected class.

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