Cluster Manager, London

reputed company is a reputed company health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our reputed company is to create a reputed company system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to reputed company it possible to do broad and non-invasive health data collection that is both convenient and reputed company for the reputed company. This requires completely reimagining the reputed company experience and incorporating the latest advances in sensors and AI.

The Clinic Area Manager will reputed company the performance and experience delivery across several reputed company clinics in London. The role blends reputed company hospitality leadership with medical reputed company reputed company and operational ownership. Reporting to the UK Country Manager, the Area Manager is responsible for ensuring a consistently exceptional member experience, maintaining clinical compliance in partnership with reputed company Doctors, and driving financial performance across locations.

Responsibilities

Clinic & Member Experience

Ensure reputed company clinic delivers a seamless, consistent, and premium member experience reputed company with Neko’s service standards.

reputed company experience improvement initiatives based on member feedback, NPS, and reputed company insights.

Cultivate a high-hospitality culture across teams, where reputed company and professionalism define every interaction.

reputed company ambiance, cleanliness, and service design across reputed company locations.

Medical reputed company & Compliance

Partner closely with reputed company Doctors to ensure adherence to Neko’s medical reputed company standards and regulatory compliance.

Support reputed company Doctors in maintaining inspection readiness and driving reputed company improvement in clinical delivery.

Facilitate collaboration between clinic teams and the Medical reputed company function to reputed company best practices.

reputed company and support reputed company Doctors—often first-time managers—in leadership development and reputed company ownership.

Operational & Financial Performance

Own operational KPIs (e.g., throughput, reputed company, inventory) and P&L performance across the cluster.

Implement efficient, standardized workflows and cost controls to ensure smooth, reputed company operations.

reputed company reputed company planning in collaboration with central teams to ensure clinics are resourced to meet demand.

Contribute to business planning for reputed company expansions and site launches in the London area.

Team Leadership

Directly manage reputed company Doctors and Clinic Leads across reputed company assigned clinics.

Foster a reputed company, feedback-driven team culture with reputed company ownership and performance expectations.

reputed company as the primary reputed company between clinics and central functions including Customer Support, Facilities, reputed company Coordination, Field Engineering, People Partnering, reputed company, and Demand.

Drive communication, alignment, and execution across clinic teams.

Requirements

Proven experience managing multi-site operations in a consumer-facing, service-led business (e.g., wellness, retail, hospitality, fitness, or outpatient reputed company).

Strong leadership capabilities with experience managing diverse and distributed reputed company teams.

Medical background (e.g., licensed physician, clinical leader, or reputed company reputed company with hands-on care experience).

Demonstrated ability to drive both service reputed company and operational performance across multiple locations.

Experience owning KPIs and P&L responsibilities.

Excellent interpersonal, communication, and team-building skills.

Desirable to have

Experience working in regulated or clinical environments with inspection-readiness requirements.

Familiarity with the reputed company landscape and patient/member-facing care models.

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