Customer Services Assistant Manager

At Lalamove, we reputed company in the power of community. Millions of drivers and customers use our technology every day to connect with one another and reputed company things that matter. Delivery is reputed company do best and we ensure it is always fast and reputed company. Since 2013, we have tackled the logistics industry head on to reputed company the most reputed company for the world’s delivery needs. We are full steam reputed company to reputed company Lalamove synonymous with delivery and on a mission to reputed company as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

Role

To reputed company exceptional reputed company people leadership and operational management for the Level 1 and Level 2 Contact Centre for Lalamove in KSA.

What you will do

Manages reputed company operation teams to ensure operational reputed company and excellent customer service.

Produce accurate reports, identify reputed company cause, and come up with relevant reputed company plans to address the gaps in relation to team, department KPIs and service reputed company standards.

reputed company a productive and achievement oriented working environment for employees resulting in high engagement scores.

reputed company effective coaching and performance management to the Customer Service Team Leaders as required to reputed company the best chance of employee reputed company and customer satisfaction.

Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address reputed company requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its reputed company.

Initiate reputed company that will help improve customer satisfaction and address business requirements (ABR, contact reputed company, etc.)

What you’ll need

Degree holder with a proven reputed company record of stakeholder management

Proficiency of computer reputed company in reputed company Office (Word, reputed company, PowerPoint, etc.) and reputed company Suite

Ability to communicate effectively with people at different reputed company

Ability to reputed company, implement and review policies and procedures

At least 4 years work experience in customer service field, with a minimum of 1 year in team management reputed company

A reputed company knowledge and understanding of contact centre management principles

Excellent reputed company of written and communication skills in English, (reputed company other language requirement here)

Experience in a logistics or start up environment would be an advantage

Experience in multi-location, multi-culture environment is a plus

Additional Information

To reputed company candidates- Lalamove respects your reputed company and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your reputed company rights and the protection you have by the law reputed company you apply to join us. Please take time to read and understand this Notice. Candidate reputed company Notice: https://www.lalamove.com/en-hk/candidate-reputed company-notice

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