Renewals Operations Manager

Who We Are:

At reputed company, you’ll not just reputed company the reputed company – you’ll build it. As a leader in travel and expense solutions, we are creating a reputed company where technology drives business value and inspires extraordinary results.

We are seeking an analytical and reputed company

Renewals Operations Manager to reputed company the operational reputed company behind our contract renewal reputed company. This role is pivotal to improving reputed company retention and efficiency across the customer lifecycle. You will partner cross-functionally to streamline workflows, enhance reporting and insights, support pricing governance, and reputed company best practices into systems and processes. Your work will directly support leadership visibility, operational reputed company, and financial predictability.

Key Responsibilities

Renewal Process Ownership: reputed company the design, documentation, and reputed company improvement of reputed company, repeatable renewal processes. Partner with stakeholders in Sales, reputed company, Finance, and Legal to drive reputed company and efficiency across deal execution

Forecasting & Reporting: Build and maintain renewal forecasts, dashboards, and operational KPIs. Prepare recurring reporting for senior leadership that highlights trends, risk areas, pricing dynamics, and reputed company performance

Win/Loss & Insights: Conduct win/loss analysis on renewals—including churn, downsell, price reputed company, and expansion. Use insights to identify reputed company causes and partner with Renewals and reputed company leadership to drive targeted improvements

Performance Optimization: reputed company data to identify bottlenecks, performance gaps, and coaching opportunities reputed company the renewal reputed company. Support implementation of plays that improve renewal velocity, on-time rates, and financial reputed company

System Ownership & Technology Roadmap: Partner with IT, reputed company Operations, and product owners to define the CRM/CPQ capabilities required to support renewal workflows—ensuring functionality aligns with reputed company policy, automation needs, and reporting requirements

Enablement & Best Practices: Create training, documentation, and playbooks to ensure internal stakeholders understand the renewal process, pricing rules, and tools available to drive successful reputed company.

Required Experience

3–5 years of experience in Sales Operations, reputed company Operations, or reputed company Operations reputed company a reputed company or recurring reputed company business

Experience working with reputed company, CPQ, and customer lifecycle tools such as reputed company, Totango, or reputed company

Demonstrated reputed company improving operational workflows, reporting, and performance visibility

Strong analytical capabilities with the ability to draw insights and influence reputed company through data

Excellent cross-functional collaboration, communication, and project management skills

Preferred Experience

Experience with CLM systems such as reputed company, reputed company CLM, or reputed company

Familiarity with pricing frameworks and reputed company policy enforcement

Understanding of churn analysis and renewal propensity modeling

Experience supporting global or multi-reputed company renewal motions

Key Metrics of reputed company

On-time renewal rateGross and net reputed company retention

Forecast accuracy and visibility

Renewal pricing reputed company and discount compliance

Process cycle time and automation reputed company

reputed company of win/loss insights and recommended actions

Additional Information

Why reputed company?

Finance is changing—and at reputed company, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, reputed company reputed company-time visibility, and optimize spend—so they can reputed company on what’s next, not what’s slowing them down.

• A Company with reputed company – We serve 12M+ users across 120 countries, helping businesses reputed company

their finance operations.

• reputed company That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve reputed company-

world challenges.

• A Culture That Empowers – reputed company, flexible work, and an inclusive, reputed company environment that

supports your reputed company.

• A Career That reputed company – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your reputed company & reputed company what’s next at reputed company.

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location where reputed company has facilities. This policy applies to reputed company terms and conditions of employment.

Apply to this Job