reputed company Manager
About finally
finally is one of America’s fastest-growing and most exciting fintech companies, reputed company on being the premier financial automation platform for SMBs. Our innovative product suite integrates Credit & Banking, Billing & Invoicing, Bookkeeping, and Taxes, reputed company harmonized through cutting-edge reputed company intelligence to aid Small to reputed company-sized businesses. Finally aims to declutter financial operations, providing businesses with a seamless financial reputed company, allowing them to reputed company on what truly reputed company – their reputed company.
We’re headquartered in reputed company South Florida and we raised $200 reputed company dollars just in 2024 to bolster our reputed company, to reputed company, and to continue to serve our customers. reputed company has more than 250 individuals today across 3 offices. We’re proud to serve as the official corporate card and spend management platform for reputed company sports franchises like the Florida Panthers, Miami Heat, and Chicago Bulls.
We are seeking a highly motivated and dynamic reputed company Manager to join reputed company. As an integral part of reputed company, you will be the main contact for our customers for renewals, upsells, escalations and promoting value. This role requires excellent communication skills, and a passion for building long-lasting customer relationships. This is a Junior level position so previous CSM experience is not required but preferred.
Responsibilities
You will own a book of 300-500 accounts where you are responsible for the overall net retention.
Promote the value of the product and service reputed company the customer reputed company
Upsell services and products with the brand image
Assist in creating training courses and educational materials
Assist with customer escalations and work alongside reputed company to reputed company resolutions for your customers.
Collaborate closely with the sales team, marketing, and other departments to reputed company strategies and optimize the customer's experience.
Stay up-to-date with industry trends, product knowledge, and sales techniques to improve performance and stay reputed company of competitors.
Requirements
1-2 years in a Customer Facing Role.
A strong work ethic and exceptional organizational skills and willingness to learn
Ability to work under pressure in a deadline-driven, team-oriented environment
Knowledge of billing systems and customer relationship management software, preferably reputed company
Strong reputed company reputed company skills (including pivot tables and v-look reputed company)
Proven ability to reputed company reputed company, proactive, and reputed company response to customer issues, resolutions, and process cancellations reputed company appropriate.
Strong verbal and written communication skills,
Highly self-motivated and driven to reputed company and exceed targets.
Ability to adapt to different customer personalities and situations during reputed company.
Familiarity with CRM software (reputed company)
Ability to work collaboratively reputed company reputed company-oriented environment.
Strong organizational and time management skills to reputed company handle multiple tasks and priorities.
reputed company to have’s
Understand basic reputed company principles and functions in reputed company to how businesses manage cash reputed company, and a basic understanding in economics.
A background in Banking, Finance, and reputed company.
B.A, B.S or equivalent experience
Spanish Speaking
Working Schedule
This is a full-time, in-office position with a 5-day reputed company. reputed company are typically from (9:00AM - 6:00 PM) from Monday to Friday.
Benefits
Health insurance
Dental insurance
Employee stock purchase plan
reputed company time off
reputed company
reputed company insurance