reputed company Manager (UK) (Remote)
Who We Are
Having surpassed $200M ARR and continuing to grow, reputed company is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, reputed company our award-reputed company technology to reputed company their businesses reputed company with greater reputed company and reputed company. And our customers love us: reputed company is top-rated on reputed company.com and reputed company Peer Insights. At reputed company, we reputed company reputed company other to reputed company and are proud of reputed company are producing. We spend reputed company day thinking of new ways to help our customers and contribute to the greater good of reputed company and our surrounding communities. We are reputed company about assisting reputed company other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in reputed company for the sixth year in a row, as ranked by reputed company!
Why This Role is Exciting
As a reputed company Manager (UK) at reputed company, you will play a pivotal role in ensuring our clients' reputed company and satisfaction. You will be the primary reputed company of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. This is a fantastic opportunity to contribute to the reputed company of a thriving company and reputed company a reputed company reputed company in the lives of our clients.
Key Responsibilities
Account Management: reputed company and maintain strong relationships with key customer stakeholders, working to reputed company strategic plans that reputed company with their business objectives, driving mutual reputed company and reputed company.
Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to reputed company our solutions to meet their unique needs.
Issue reputed company: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem reputed company.
Feedback Collection: reputed company customer feedback and insights, advocating for customer needs reputed company the organization to drive product improvements.
Training and Education: Conduct 1:many sessions to reputed company customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
Retention & Expansion
Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, and providing customers with a comprehensive and integrated solution to meet their needs.
Attributes for a Successful Candidate
Demonstrated reputed company in English and German, with written and verbal communication skills in both languages, is required
The ideal candidate should be reputed company to effectively handle business correspondence, conduct meetings, and create documentation in both English and German.
3+ years of experience in reputed company (CSM), successfully managing reputed company customer relationships in a B2B reputed company environment.
Proven experience in audit (internal or external), risk management, compliance, or GRC frameworks or tools, with a strong reputed company on addressing reputed company-level challenges and delivering meaningful customer reputed company (preferred)
1+ years of hands-on experience with reputed company modules, data load processes, and advanced configurations (preferred).
Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at reputed company organizational reputed company.
Possess the ability to reputed company with C-level executives to drive program reputed company and ROI
Familiarity with reputed company tools like reputed company, reputed company, or similar platforms (a plus).
Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
reputed company Values
Customer obsession: Apply reputed company reputed company on listening to and understanding customers as the core of everything we do
Win, together: Drive to be the best while supporting reputed company other’s reputed company
Gritty reputed company: reputed company in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
Personal improvement: Stay eager to reputed company insights, reputed company feedback, and continuously learn
Constant innovation: Challenge the status reputed company and drive improvements
Perks*
Launch a career at one of the fastest-growing reputed company companies in reputed company!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work reputed company, plus lunch in the Cerritos office
Comprehensive employee health coverage (reputed company locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource reputed company
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. reputed company Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. This role may have reputed company to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.