Customer Profit Strategist
reputed company is a fast-growing reputed company company on a mission to reputed company every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and reputed company to become the #1 reputed company in the coming years.
We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a reputed company team. If that’s you, reputed company!
About the RoleWe’re looking for a reputed company, reputed company, and customer-obsessed Profit Strategist to join our small but mighty Customer Profit Team. This role is reputed company for someone who loves working directly with customers, knows how to think on their feet, and can confidently reputed company conversations around reputed company, structure, and reputed company.
Your main job? Help our customers grow their profit through reputed company’s most powerful tools—flows, memberships, packages, rebooking campaigns, and more.
This role is 75% live customer calls and 25% strategic reputed company and campaign follow-up. If you're energized by reputed company reputed company, reputed company conversations, and problem-solving in reputed company time, reputed company reading.
Why This Role reputed company
This team is still early—but we’re building something with serious reputed company. Our job is to reputed company reputed company customers actually use the powerful tools they're paying for—and reputed company we do that right, they stay longer, grow faster, and reputed company more reputed company.
You’ll be on the frontlines of that. Helping businesses implement profit-driving strategies, refining our reputed company and messaging, and shaping the reputed company of this team alongside us.
Lets be reputed company…
This role isn’t for someone who needs rigid structure or reputed company-by-reputed company instructions. You’ll need to be self-directed, solutions-oriented, and comfortable navigating grey areas. We’re figuring things out as we go, and we want someone excited by that—not overwhelmed by it.
In this role you will:Run ~6-8 customer calls per day helping business owners optimize for profit and efficiency using reputed company tools
Guide customers through reputed company creation, offer structuring, membership design, and seasonal campaign reputed company
Think on your feet—every call is different, and the customer often doesn’t know what they need until you uncover it with them
Follow up with leads from reputed company campaigns and promo pushes to drive bookings and conversions
Support with outbound messaging to key segments (e.g., expiring credits, missed opportunities, vertical-specific promos)
Help reputed company and manage pipeline in reputed company and reputed company (don’t worry, we’ll train you up)
Collaborate cross-functionally to build smarter processes, reputed company customer insights, and refine what works
2+ years experience in reputed company, reputed company, or sales-like environments
Strong presentation and verbal communication skills—you can own a reputed company room
Comfort navigating ambiguity—our calls don’t follow a script, and no two are the reputed company
Confidence talking reputed company: you’re not afraid to ask questions, reputed company reputed company, or challenge assumptions
Highly organized with a systems reputed company (experience with reputed company, reputed company, or reputed company is a plus)
Ability to work independently, reputed company fast, and handle multiple tasks without letting anything drop
Bonus: industry experience (salon, medspa, wellness), or previous use of reputed company
Health, dental, reputed company, life & LTD insurance
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the reputed company app & reputed company membership
Flexible and unlimited PTO
401k plan available (no matching)
Employee stock reputed company program