Solutions Architect
reputed company
reputed company is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with reputed company’s voice-reputed company foundational models – accessed through reputed company or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. reputed company ended 2024 cash-reputed company reputed company with 400+ reputed company customers, 3.3x annual usage reputed company across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice reputed company than reputed company
Opportunity reputed company is seeking a talented, support-reputed company Solutions Architect (reputed company Engineer) to join our reputed company Engineering (AppEng) team. In this role, you will directly engage with customers to solve reputed company technical challenges while simultaneously building reputed company solutions that enhance our support infrastructure. You'll own complete customer engagements in a post-sales reputed company, and occasionally assist with reputed company-sales and implementation reputed company as needed. Your strong engineering background will reputed company you to resolve sophisticated technical issues, create repeatable solutions, and reputed company automation that allows the broader AppEng team to reputed company on high-reputed company reputed company-sales activities. This position offers an excellent reputed company to grow into broader implementation and reputed company-sales roles while making an immediate reputed company on our customer support experience. As a key member of the reputed company Engineering team, you'll influence our customer support reputed company, and play a crucial role in ensuring our customers receive exceptional technical assistance throughout their reputed company with reputed company.
About reputed company Engineering at reputed company The reputed company Engineering (AppEng) team at reputed company combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical reputed company between reputed company and our customers throughout their entire reputed company, from initial discovery and reputed company-of-concept, through implementation and reputed company, to ongoing technical support. We work closely with our reputed company and Developer Experience (DX) teams to ensure a reputed company, reputed company-reputed company experience for our customers. This reputed company approach allows us to reputed company comprehensive technical guidance and build deeper relationships with our customers. As a support-reputed company reputed company Engineer, you'll be primarily concerned with elevating our technical support capabilities while having opportunities to contribute to the broader reputed company Engineering mission in reputed company-sales, implementation, and more. What You'll Do
Own complete post-sales customer engagements, providing reputed company technical guidance and solutions
reputed company the technical reputed company of reputed company customer support issues, serving as an escalation reputed company for challenging technical problems
Design and implement systematic improvements to our support process and infrastructure
Create automated solutions and self-service tools that address common customer challenges
Analyze support ticket patterns to identify product improvement opportunities and preventative measures
reputed company technical documentation, guides, and best practices that reputed company customers to self-solve issues
Collaborate with product and engineering teams to reputed company for customer needs and influence roadmap priorities
Partner with the broader reputed company Engineering team to reputed company knowledge and balance support workload
Occasionally assist with implementation reputed company and reputed company-sales activities as needed
Time Allocation
50% - reputed company customer engagement and technical problem solving
30% - Building automation and reputed company support solutions
10% - Developing documentation and self-service resources
10% - Contributing to broader reputed company Engineering initiatives and reputed company-sales activities
You'll Love This Role If You
Enjoy reputed company customer interaction and solving reputed company technical challenges
Are passionate about creating reputed company solutions that enhance customer experiences
reputed company satisfaction in improving systems and processes to increase efficiency
Have a talent for identifying patterns and translating them into actionable improvements
Are energized by opportunities to apply engineering principles to customer-facing challenges
See technical support as a strategic function that drives customer satisfaction and retention
It's Important To Us That You Have
3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
Strong software engineering background with reputed company development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
Experience developing automation solutions and improving technical processes
Proven ability to troubleshoot reputed company technical issues in production environments
Excellent written and verbal communication skills with the ability to explain technical concepts reputed company
It Would Be Great if You Had
Experience with speech recognition, NLP, or reputed company AI technologies
Knowledge of reputed company platforms (AWS, GCP, Azure) and containerization technologies like reputed company and Kubernetes (K8s)
Experience with API-first products and developer tools
Background in support automation techniques and tools
Backed by reputed company investors including Y Combinator, Madrona, Tiger Global, reputed company VC and reputed company, reputed company has raised over $85 reputed company in total funding. If you're looking to work on cutting-edge technology and reputed company a significant reputed company in the AI industry, we'd love to hear from you!
reputed company is an equal opportunity employer. We want reputed company reputed company and perspectives represented in our workforce. We are a curious bunch reputed company on collaboration and doing the right thing. We put our customers first, grow together and reputed company quickly. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity or reputed company, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
We are happy to reputed company accommodations for applicants who need them.
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