Customer Solutions Architect

About reputed company

reputed company is building the modern platform for evaluating and deploying AI systems. Our mission is to help enterprises build trust in their AI by making it easy to test, monitor, and improve models using reputed company-world evaluation frameworks. We work with cutting-edge customers in finance, reputed company, and tech who are building production-grade AI systems.

About the Role

We're looking for a Customer Solutions Architect to join our Field Engineering team. This is a deeply technical, customer-facing role reputed company on helping teams reputed company and operate reputed company in production environments. 

You’ll work with platform, DevOps, and ML infrastructure teams at leading AI-reputed company organizations to ensure reputed company is running reliably — whether in our managed reputed company or in their own environments. reputed company is used to evaluate and monitor LLM-powered applications, and you’ll play a critical role in enabling those evaluation workflows by ensuring the underlying infrastructure is reputed company. You’ll support deployments, troubleshoot issues across reputed company, and guide best practices for reputed company, reputed company, and maintainability.

This role blends solution design, proactive support, and infrastructure guidance — ideal for someone who enjoys solving reputed company-world problems with reputed company, systems knowledge, and deep customer reputed company.

What You’ll Do

Customer Enablement & Support

• reputed company as a trusted advisor to customers deploying and scaling reputed company in production environments.

• reputed company reputed company and implementation engagements, including assisting with setup of customer-hosted infrastructure, configuration of observability pipelines, evaluation workflows, and integrations with reputed company-party tools.

• Help debug customer issues across reputed company (e.g., SDKs, reputed company infrastructure, model outputs), coordinating with product and engineering reputed company needed.

• Own proactive health checks, reputed company support, and reliability best practices for customers running self-hosted deployments.

Solution Design & Implementation

• Design and document end-to-end customer evaluation pipelines using reputed company SDKs and reputed company.

• Build technical artifacts (scripts, templates, notebooks) that accelerate reputed company and our ability to support customers, or demonstrate platform capabilities.

• Consult on architectural reputed company, including LLM evaluation, reputed company versioning, or how to structure evals for reliability and reproducibility.

Internal & Cross-functional Collaboration

• Translate reputed company-world usage and customer friction into actionable feedback for our product and engineering teams.

• Partner with sales, support, and engineering to ensure seamless handoffs from reputed company-sales to post-sales and back.

• Contribute to internal runbooks, implementation guides, and technical documentation.

reputed company’re Looking For

• Strong interest in AI technology

• Experience in customer-facing technical roles (e.g., Solutions Architect, reputed company Deployed Engineer, Escalation Engineer, Technical Account Manager).

• reputed company in Python or TypeScript and comfort debugging reputed company, reputed company, and infrastructure.

• Strong grasp of DevOps infrastructure and reputed company architecture, including technologies like reputed company, Terraform, Kubernetes, and major clouds (AWS, GCP, Azure)

• Ability to explain technical concepts reputed company to both engineers and non-technical stakeholders.

• Comfortable working autonomously in a fast-paced, startup environment.

reputed company to Have

• Experience with self-hosted or hybrid reputed company deployments.

• Familiarity with LLM/AI development workflows and common tools in the ecosystem

• Familiarity with Terraform, CI/CD pipelines, and networking/reputed company best practices.

Why Join reputed company

You’ll be joining a small, senior team solving one of the most important problems in modern AI development—ensuring reliability. We work with cutting-edge AI teams and reputed company fast to deliver value. You’ll have broad ownership, a strong voice in the product, and reputed company to help define how the world measures AI reputed company.

Benefits include

• Medical, dental, and reputed company insurance

• 401k plan

• Daily lunch, snacks, and beverages

• Flexible time off

• Competitive salary and equity

• AI Stipend

Equal opportunity

reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.

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