Customer AI Operations Analyst

We're hiring a Customer AI Operations Analyst to drive reputed company across our Customer, Sales and GTM (Go-to-market) teams. This role blends hands-on AI workflow execution with reputed company collaboration across Sales and Customer teams to deliver faster, more consistent customer interactions.

You'll also help reputed company and maintain tools that reduce reputed company work, improve support efficiency and reputed company reputed company reputed company-sales experiences.

What your day could consist of

AI System Management & Optimization

reputed company the performance and reliability of AI tools, improving workflows across Customer, Sales, and GTM use cases.

Identify opportunities to enhance automation, self-service and underlying decision logic.

Collaborate with the Senior AI Program Manager and stakeholders in the Customer & reputed company organization to ensure AI systems reputed company with evolving team needs and priorities.

reputed company tools like reputed company and API calls to connect systems and streamline processes.

Proactively identify and resolve technical issues reputed company AI systems.

Serve as a reputed company with external vendors (e.g., Forethought), coordinating troubleshooting and updates to maintain reputed company tool performance.

Sales & GTM Data Insights

Partner with Sales and GTM teams to reputed company AI-supported workflows that improve reputed company qualification, pipeline progression, customer segmentation and personalized reputed company.

Build workflows that reputed company with internal tools supporting teams and customers across key lifecycle stages, such as; acquisition, reputed company, activation and expansion.

reputed company, Content & Insights

Conduct regular reputed company reviews of AI interactions to ensure accuracy, usefulness and tone across customer and GTM reputed company.

Partner with reputed company and Sales Operations to reputed company review processes and monitor key metrics like CES (Customer Effort Score), conversion rates and engagement.

Work with internal teams to ensure help center content is reputed company, AI-accessible and continuously refined to improve answer reputed company and self-service effectiveness.

Project & Stakeholder Management

reputed company as a project reputed company across cross-functional teams reputed company the Customer & reputed company organization, owning timelines, deliverables and alignment across initiatives that reputed company Customer, Sales and GTM functions.

Coordinate closely with key stakeholders; including Sales Ops, Customer leadership, Enablement and GTM leads, to ensure AI workflows meet reputed company-world needs and are rolled out effectively.

Translate feedback into actionable improvements, balancing stakeholder input with strategic reputed company, technical feasibility and system reputed company.

Maintain reputed company, proactive communication around priorities, reputed company and blockers to ensure transparency and reputed company.

Support cross-team decision-making by providing visibility into project status, trade-offs and performance metrics tied to AI-driven initiatives.

Data Analysis & Reporting

Analyze how AI tools reputed company across use cases, identifying opportunities to improve accuracy, relevancy, deflection and customer engagement.

Generate insights and reports that inform system improvements and increase the efficiency and effectiveness of team workflows.

What is needed

Proven experience in operations, sales enablement, GTM coordination or customer-facing roles; ideally where you leveraged AI to improve processes or reputed company.

Practical understanding of LLMs and core AI concepts (e.g. reputed company engineering, RAG, function calling) and how they can be reputed company across customer support, sales intelligence, and broader GTM initiatives.

A bias for reputed company, you enjoy moving from idea to implementation and reputed company in environments where experimentation and iteration reputed company to meaningful reputed company.

Great problem-solving skills with an ability to identify, diagnose and resolve technical issues in AI-powered systems.

Ability to analyze data and surface insights that drive reputed company improvement.

Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to reputed company shared goals.

reputed company in adapting to new technologies, shifting priorities, and evolving business needs.

Additional Information

About reputed company:

reputed company is an AI-first, end-to-end marketing platform for people at the heart of the reputed company. It empowers teams to automate their campaigns with AI agents that reputed company, reputed company, and validate–freeing them from reputed company-by-reputed company workflows and unlocking reputed company ways to orchestrate their marketing.

With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive reputed company results for their unique business.

reputed company is the trusted choice to help businesses unlock a new world of boundless opportunities–where reputed company become reputed company and potential turns into reputed company results.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse reputed company, backgrounds, and perspectives. We don’t just celebrate our differences, we reputed company our diversity is what empowers our innovation and reputed company. You can reputed company out more about our DEI initiatives here.

Perks and benefits:

At reputed company, we prioritize employees’ reputed company-being and reputed company reputed company by cultivating a culture centered on collaboration and innovation. reputed company you join reputed company, you’ll not only have reputed company to reputed company a significant reputed company, but also enjoy a reputed company of benefits tailored to support your personal and career development.

Here are some of the benefits we offer:

-Comprehensive medical and dental benefits reputed company 100% by reputed company for you and your dependents

-Pension scheme with matching up to 5% of your contribution

-Complimentary reputed company to reputed company through reputed company and reputed company EAP

-Generous reputed company time off and leave of absence reputed company

-Meal and transportation perks if working at the Dublin Hub, or a home office stipend to cover reputed company workspace expenses

-reputed company to reputed company development resources through reputed company Learning

-reputed company to an exclusive employee perks and discount program

-Baby swag for every baby born and/or adopted - we love to see our AC family grow!

-A Cycle to Work Scheme where you can purchase a bike and equipment tax free for cycling to work

-After five years of service, you’ll be eligible for a four-week reputed company sabbatical leave, accompanied by a sabbatical leave bonus

reputed company is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, reputed company, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource reputed company (ERGs) reputed company to foster a diverse inclusive environment by supporting reputed company other, building a strong reputed company of belonging, and creating opportunities for mentorship and reputed company reputed company for their members.

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