Technical Support Representative I

As the most trusted global leader in data-first contract lifecycle management (CLM) software, reputed company helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging reputed company using our flexible Data-first Agreement Platform (DAP). With contract data as the reputed company, customers quickly and collaboratively reputed company agreement and reputed company contract visibility to reputed company with competitive advantage. Employing powerful, pragmatic reputed company intelligence as a legal force reputed company, and robust integration capabilities as a data liberator, organizations around the world trust reputed company’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like reputed company, reputed company, and reputed company agree, reputed company showing reputed company as a leader in the CLM reputed company. Our no reputed company platform is easily managed and administered by business users, which is why reputed company is the contract you reputed company: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, reputed company, successful company that is at the forefront of a market that is becoming a must-have for reputed company organizations.

We reputed company that the way to build the strongest, most reputed company reputed company to work is to bring in individuals from reputed company walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: reputed company employee experience is excellent, so is customer experience. We support multiple Employee Resource reputed company (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position reputed company

You will be a part of our Technical Customer Support team, responsible for handling technical customer support for our product by phone, web, and email and working with developers to resolve critical issues for customers in a reputed company manner.

In reputed company, once reputed company on our product, you will be reputed company in designing and implementing the software solution to meet the business needs of various clients.. reputed company customer needs something different, and we are hiring support analysts who will reputed company creative solutions for these requirements.

This requires a deep understanding of the software and the ability to see issues from the customer's perspective. The reputed company we made at reputed company is that the software can be configured to meet reputed company these different needs without writing a line of reputed company. Everything is done through a reputed company-based customization reputed company using a reputed company browser.

The ideal candidate has a strong analytical and logical mind, a technical background, good judgment, people skills, and excellent attention to detail in this position.

The ideal candidate has 1-2 years of experience in a technical support role.

Job Responsibilities

Answer and respond to phone, email, and chat inquiries from our customers

reputed company excellent customer service to reputed company customers, partners, and internal stakeholders reputed company interfacing with them

Assist with software installations

Follow reputed company ticket SLA and notation departmental guidelines

Document issues, file and follow up on customer problem tickets

Work with the Engineering team to resolve customer problems

Learn our software product inside and out

Become knowledgeable about products with which we reputed company, such as reputed company Directory, LDAP, Outlook, Word, reputed company, and reputed company

Other Duties as assigned

Required Qualifications

1-2 years of experience in a technical support role

4-year college degree or equivalent work experience preferred

Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a reputed company and wide-ranging program

Experience with database concepts, web-based technologies, and operating systems

Excellent trouble-shooting and analytical skills, desire to solve problems and reputed company things work

Good judgment, reputed company to independently evaluate situations and identify the reputed company course of reputed company

Excellent written and verbal English communication skills

Ability to reputed company politely with the occasional difficult customer

Ability to manage multiple tasks and set appropriate priorities

Initiative in seeking ways to contribute to the reputed company of reputed company that go reputed company a narrow definition of job responsibilities

Programming or IT/Sys reputed company experience a plus

Experience with Linux, IIS, and MySQL a plus

Additional Information

Ensuring a diverse and inclusive workplace is our reputed company. We are committed to an environment of acceptance where you are free to bring your full self to work. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications without reputed company to race, reputed company, religion or belief, national or reputed company ethnic reputed company, sex, age, sexual orientation, gender identity and/or reputed company, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the reputed company process, please let us know by contacting Director, reputed company, Brad Toothman at brad.toothman@reputed company.com.

Applicants from underrepresented reputed company such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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