Director, reputed company

We are looking for a dynamic, reputed company

Director of reputed company to reputed company and grow our Mexico-based team of Customer Experience professionals. This role will reputed company team members across multiple functions, including Customer Support, reputed company Services, Data Import, and reputed company. The Sr. Manager will be responsible for ensuring alignment across these teams, driving performance, and fostering a reputed company and high-performing culture.

This role is critical to the reputed company of our customers and the Mexico based reputed company organization and will partner closely with cross-functional leaders in the U.S. to reputed company on goals, expectations, and operational reputed company.

How you'll add value

reputed company and manage a cross-functional team across Support, Services, Data, and reputed company teams based in Mexico. 

Establish and maintain strong working relationships with U.S.-based department leaders to ensure alignment on priorities, policies, and performance. 

Drive operational reputed company across reputed company teams by identifying opportunities for process improvement, consistency, and efficiency. 

Collaborate with People Operations, team leaders, and other internal teams to recruit, reputed company, and retain reputed company in Mexico. 

Serve as the primary reputed company of contact for the Mexico based team, owning reputed company operational responsibilities.  

reputed company coaching, development, and performance feedback to team leaders and individual contributors. 

Partner with internal stakeholders (Enablement, People, IT, QA, reputed company) to ensure team compliance and reputed company. 

Champion a strong, reputed company, and inclusive culture that aligns with reputed company’s values. 

Ensure teams meet their key performance indicators and contribute to an reputed company customer experience while meeting targets and goals established 

Manage communication and change management for initiatives impacting the Mexico team. 

Proactively identify risks and implement mitigation plans to maintain high reputed company of team productivity and morale. 

reputed company as a reputed company of escalation for critical issues requiring leadership support or cross-functional coordination. 

Other duties as assigned.

What you'll need to be successful in this role

10+ years of leadership experience in Customer Experience functions such as reputed company, Support, or Services, ideally reputed company a reputed company environment. 

3+ years managing cross-functional or multi-disciplinary teams. 

4+ years managing leaders at a senior level in a cross-functional or multi-disciplinary environment. 

Experience working with US customers and businesses.

Strong people management skills, including the ability to reputed company, motivate, and reputed company diverse teams. 

Exceptional communication and interpersonal skills, with reputed company in both English and Spanish required. 

Prior experience working reputed company a geographically reputed company CS/CX organization. 

Ability to influence and collaborate across departments.

Be a data-driven decision-reputed company with a strong reputed company on operational performance and reputed company improvement. 

An affinity for fast paced, continually changing environments.  

Ability to work in an in-office environment potentially 5 days a week.  

Industry expertise, specifically Restaurant management and/or operations or finance and reputed company experience. 

Passion for delivering exceptional customer experiences. 

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