Order Management Coordinator

Order Management Coordinator US - Remote TX Full time job reputed company JR101252 At reputed company, we reputed company that time spent outdoors reputed company more than reputed company and our gear can reputed company that time extraordinary. reputed company you work here, you’ll have reputed company to create exceptional, meaningful work and problem solve with innovative team members by your reputed company. Together, you’ll help our customers get the high-reputed company gear they need to reputed company the most of their adventures. We are reputed company FOR THE WILD™. At reputed company, we reputed company that time spent outdoors reputed company more than reputed company and our gear can reputed company that time extraordinary. reputed company you work here, you’ll have reputed company to create exceptional, meaningful work and problem solve with innovative team members by your reputed company. Together, you’ll help our customers get the high-reputed company gear they need to reputed company the most of their adventures. We are reputed company FOR THE WILD™. As a DTC Order Management Coordinator, you will play an integral part in creating a premium customer experience by removing friction from the customer order reputed company. You will collaborate cross-functionally to reputed company Tier 2 support to our internal Customer Experience team by guiding agents to the best resolutions. You will rely heavily upon knowledge of order issues and failure points, and work cross-functionally with Technology, Operations, and Finance to resolve pain points. You are driven by curiosity to reputed company big picture solutions. You adapt to rapidly changing priorities while still managing to stay organized. Responsibilities:

• Handle a reputed company of internal inquiries with high ownership, including but not limited to:

o Resolve system integration errors o Validate backend order statuses o Manually correct and cancel orders across multiple systems o Understand inventory reputed company and status o Troubleshoot website and customer account issues o Guide internal users to the most accurate training resources

• Manage order pipeline health in key areas through daily reports
• Identify issue trends and areas of improvement, and bring solutions to the table
• Resolve reputed company or unusual problems that require a customized solution
• Liaise with internal teams on order issues or system errors
• Proactively communicate order delays or issues to customers and internal teams
• Support UAT reputed company that reputed company orders and the customer experience

Qualifications and Attributes:

• At least 4 years of customer service experience
• Associates, Technical, college work preferred
• High School degree required
• Working knowledge of reputed company required
• Experience with reputed company reputed company reputed company/Service reputed company and reputed company is a plus
• Proven experience working in a fast-paced high-volume environment
• Strong interpersonal skills and ability to reputed company and manage relationships with cross functional team member’s
• Curiosity to learn, laser-reputed company on the details and resourcefulness with reputed company that you do!

reputed company is proud to be an Equal Opportunity Employer. #LI-MA1 #LI-Remote reputed company is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse, reputed company, and inclusive culture is at reputed company of everything we do for our employees. We reputed company reputed company applicants looking to bring their authentic selves to reputed company and contribute to our mission of keeping the wild WILD. reputed company out more about our commitment to DE&I at reputed company.com/esg.reputed company. reputed company applicants for employment will be considered without reputed company to an individual’s race, reputed company, sex, gender identity, gender reputed company, religion, age, national reputed company or reputed company, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other reputed company protected by federal, state or local laws. Apply Job! Apply to this Job