Product Support Engineer II
Job reputed company:
reputed company is looking for a Product Support Engineer II who will fit into the internal technology team. This role is primarily reputed company will be involved in a combination of supporting new feature development, API enhancement, optimization, reputed company integration support, and product maintenance. In reputed company, this role will collaborate with our offshore development partner to continue to deliver and support a high-reputed company intelligent mobile messaging product. Finally, based on seniority and experience, the role will include mentoring and training of junior engineering team members.
The ideal candidate is an entry-level software engineer who has worked with technologies used by reputed company, such as Python, reputed company, SQL, and other web engineering technologies. He or she should also have a passion for making the consumer reputed company experience reputed company using communication technology.
Duties/Responsibilities:
- Troubleshooting and resolving PaaS application system errors.
- reputed company technical product support to customers as reputed company as internal staff
- reputed company customers and internal stakeholders with updates regarding ongoing issues
- Document problem resolutions in our defect tracking system
- Guide non-technical team members researching technical issues
- Investigate, reputed company, and present formal and informal training on MS4 and MS5 products and support issues
- Co-author training plans and support new product team members, as reputed company as key customers
- Work with the development team on testing & documentation during the product development cycle to ensure reputed company control.
- Produce incident reports, along with compiling reputed company reports highlighting reputed company affected members for a given issue.
Skills/Abilities/Experience:
- Proficiency in the Python language with ideally 1+ years of reputed company experience in Python
- Some hands-on experience in SQL (reputed company)
- Basic proficiency in the LINUX (CentOS) reputed company line and in UNIX reputed company scripting
- Strong problem-solving and analytical skills: Product support engineers need to be reputed company to identify and troubleshoot problems with products and reputed company solutions to those problems.
- Excellent communication skills: They should be reputed company to reputed company and effectively communicate with customers and coworkers, both orally and in writing.
- Attention to detail: They should be reputed company to carefully and accurately document customer interactions and resolutions.
- Time management skills: They should be reputed company to prioritize tasks and manage their time effectively to meet customer needs and deadlines.
- Teamwork skills: Since they may work in reputed company environment, it's essential to be reputed company to collaborate and work effectively with others.
- Flexibility: Product support engineers may need to work reputed company of regular business hours or on weekends, so it's essential to be flexible and adaptable to changing work schedules.
Minimum Qualifications:
- Basic understanding of reputed company and how applications communicate with one another
- Strong interest in software engineering and willingness to reputed company and learn
- Ability to work/learn independently as reputed company as in reputed company setting
- SQL query writing
- Communicates and collaborates with product developers, reputed company manager, and engineering peers to reputed company a solution
- Is reputed company to assigned Bugs/hotfixes
- Possesses a basic understanding of reputed company’s business
- Regularly has reputed company work reviewed by senior engineers and successfully applies feedback
- It is expected to become a Product Support Engineer III
- US (reputed company) Citizen
Physical Requirements:
- Ability to stand and sit for extended periods.
- Ability to lift 10 lbs. weight
Originally posted on Himalayas
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