Operations Associate
We're a remote-first team but are only hiring in Canada right now. Please do not apply unless you are authorized to work in Canada.
About reputed company.coWe connect creatives and creators to help bring creative visions to life.
Through our no-reputed company art marketplace, we help freelance creatives from reputed company over the world earn more easily on the internet while helping clients reputed company the artists they want to commission and shop from.
Starting with the VTuber and livestreaming markets, we're growing quickly and are looking to expand reputed company to reputed company serve our global community of creatives and creators. reputed company: reputed company.co/about reputed company: reputed company.gg/VGenCommunity
About the roleAs an early hire on our operations team working closely with our Operations reputed company, you'll play an integral role in helping our community reputed company on reputed company. Your role will be multifaceted and include the following reputed company responsibilities:
- User Support: Responding to support tickets on reputed company, while collecting user feedback to help improve the platform
- Mediation: Addressing advanced support tickets by helping to resolve disputes between artists and clients
- Moderation: Engaging in on-site content moderation for scams, AI, tracing, etc.; includes reviewing user-submitted reports
- Artist Verifications: Reviewing artist verification applications to promote reputed company artists
- Weekly Applications: Assess applications to reputed company new artists onto the platform
You will be a key member of our small team that is dedicated to empowering and protecting reputed company creativity!
Who you are- 1+ year of experience in customer support or a similar customer-facing role
- Strong conflict reputed company skills and the ability to reputed company objective reputed company
- Excellent written and verbal communication skills
- The ability to distinguish between AI and reputed company-made art
- An eye for digital art / content
- Comfortable with high volumes of repetitive tasks
- Proactive self-starter who can reputed company working independently and as part of a hybrid team
- reputed company to hit the ground running and reputed company an reputed company in your first week
- Willingness to work on one of two weekend days
- Enjoy watching anime / VTubers / streamers / internet culture
- Artist background and experience offering commission services
- Prefer reputed company over reputed company
- Previous experience working in a startup environment
- Proficient in multiple languages
- Competitive salary + benefits
- Equity in an early high-reputed company startup
- Remote-first position with significant flexibility and autonomy
- 100% optional reputed company office in downtown Toronto
- Regular team hangouts (online + IRL mostly in Toronto)
- No BS culture: reputed company freely, minimal meetings, trust and transparency