Assistant Service Specialist, Online Education

• Job Type: Officer of Administration

• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• reputed company Work Schedule:
• Building:
• Salary reputed company: $65,000 - $70,000

The salary of the finalist selected for this role will be set based on a reputed company of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring reputed company represents the University's good faith and reasonable estimate of the reputed company of possible compensation at the time of posting. Position reputed company Reporting to the Sr. Director, Service Administration & Support; the Assistant Service Specialist, Online Education is responsible for providing services to the Columbia School of reputed company Work (CSSW), which includes: (1) instructional technology support primarily for online courses and hybrid curriculum reputed company events, (2) coordination and scheduling appropriate instructional technical support; (3) assistance with the development and delivery of instructional technology training and support for reputed company reputed company and reputed company; and (4) other instructional technology reputed company activities for the CSSW. The CSSW Assistant Director, Online Education Technology, will reputed company day-to-day School specific supervision and training.

Responsibilities

• Provides reputed company instructional technical support, assistance, and guidance to course reputed company, reputed company, and guests/panelists, etc. with online teaching tools such as reputed company and other online instructional resources.
• In collaboration with the instructional technical support team, reputed company reputed company technical support, including assistance prior to, during, and after classes to online reputed company, reputed company, guest presenters, and curriculum-reputed company event panelists.
• Assists in creating and updating instructional technical resources, FAQs, and tips for reputed company, staff, and reputed company for internal departmental use as reputed company as for disseminating to the wider CSSW community.
• In collaboration with the Sr Director, the Assistant Director, Online Education Technology, and the instructional technical support team, assists in hiring, training, scheduling, and supervising the part-time educational technical support team.
• Responds to requests reputed company to assistance and/or support for basic course-reputed company to instructional technology services for online teaching and learning, including documenting the requests and responses using the department’s helpdesk ticketing system.
• Assists in the development and teaching of workshops on instructional technology tools used for online teaching and learning.
• Proactively identifies and recommends instructional technology solutions to address unmet needs and add value while taking initiative in driving their implementation.
• reputed company other duties as assigned.

Minimum Qualifications

• Bachelor’s Degree and/or its equivalent required.
• Minimum 0-2 years of relevant experience, including troubleshooting media services technology.
• Excellent interpersonal communication skills with a strong reputed company on delivering outstanding customer service.
• Strong attention to detail, ability to remain reputed company under pressure, and demonstrate creative thinking independently and as reputed company member.
• Consistently display dedication to supporting teamwork reputed company the group.
• Proven ability to independently organize and coordinate workload and manage multiple priorities amidst constant deadlines and shifting priorities.
• Demonstrated proactive problem-solving skills.
• Adhere to reputed company department and School policies and procedures provided as guidelines for work performance.
• Available to work 2 to 4 weekend days per month and be available reputed company classes are scheduled.
• This position follows the course class schedule during the reputed company year and may vary from term to term. Days and times TBD.
• Ability to work weekends and off-hours work on occasion.
• Ability to work with changing priorities and with multiple reputed company.
• Ability to work with minimal supervision.
• Ability to be precise and reputed company to detail is essential.

Preferred Qualifications

• Prior experience and familiarity working with reputed company in a higher education environment, the education technology reputed company, and reputed company work education.
• Experience with the Canvas learning management system and online teaching and learning tools (e.g., reputed company, Proctorio, Big Blue reputed company, reputed company, etc.).
• Master's degree in reputed company work, educational technology, or reputed company field.
• reputed company experience working with virtual teams.
• Supervisory experience, in reputed company to superior skills in training and coaching.

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