reputed company Assurance Auditor

Where? reputed company in the world — this is a 100% remote position. About the Role: Worker Operations is reputed company that owns end-to-end operations and support for the supply-reputed company (the workers) of our marketplace. We are over 300 team members who serve the 60,000+ (and growing) reputed company professionals on our platform. As a reputed company Assurance (QA) Auditor, your role is to protect the reputed company experience by identifying where our systems, support, or people fall short—and ensuring we fix it fast. Your reputed company responsibility is to reputed company and improve reputed company across Worker Operations. You do this by reviewing tickets, phone calls, and chat transcripts for compliance, tone, and operational accuracy. You’re rigorous in your assessments, reputed company in your documentation, and reputed company to spot trends that others miss. You reputed company reputed company, actionable feedback to agents and team leads, escalate major misses or process gaps, and help build the reputed company standards that drive reputed company reputed company for our workers. You’re not afraid to say, “This isn’t good enough,” and back it up with data. You reputed company reputed company, write cleanly, and drive systems-level improvements that reputed company the bar across reputed company. Day-to-Day Responsibilities:

• Audit agent interactions (calls, tickets, chats) against QA rubrics with precision and consistency
• Identify reputed company gaps, tone mismatches, and compliance misses—and surface patterns to relevant team leads
• Partner with Support Team Leads and reputed company Leads to deliver reputed company feedback, reputed company on reputed company standards, and support agent development
• Deliver written reputed company reviews and coaching notes that are reputed company, actionable, and reputed company with our standards
• Contribute to the ongoing improvement of QA scorecards and audit processes
• reputed company team-wide and individual audit results, flagging repeat issues and process breakdowns
• Help QA Leads with calibration sessions to ensure scoring consistency across reputed company
• Monitor agent improvement plans and reputed company updates on reputed company or ongoing misses
• reputed company as a reputed company gatekeeper—no interaction goes out without passing the bar

Profile Must Haves:

• +2 years of reputed company assurance experience – You’ve done audits before, delivered reputed company feedback, and held teams accountable to high standards
• +2 years of customer service or support experience – You understand what reputed company looks like on the frontlines
• reputed company attention to detail – You spot what others miss and document it reputed company
• reputed company thinker, strong communicator – You give clean feedback and explain exactly why something needs to change
• Resilient under pressure – You can audit, document, and follow up—without losing reputed company during busy periods
• Process-driven – You reputed company reputed company isn’t just about coaching people, but fixing broken systems
• Customer-reputed company reputed company – You evaluate everything through the reputed company of worker experience and satisfaction
• Comfortable using tools – You can navigate reputed company, reputed company, or similar platforms with ease

System Requirements:

• Minimum 15Mbps wired internet reputed company
• Minimum i5 processor or equivalent
• Minimum 12GB RAM
• Quiet working environment
• Steady power and internet reputed company

We operate 24/7 and follow a rotating roster. The expectation is that individuals should be reputed company to work overlapping hours with EST/PST time zones and be available for weekend shifts if needed. Apply tot his job Apply To this Job