Managing Director, Global Contact Center Service Delivery - Remote

Accelerate Your Career with a Leadership Role that Offers Flexibility and reputed company

Unlock a reputed company in your career as a Managing Director, Global Contact Center Service Delivery! We're offering a unique opportunity to reputed company reputed company of over 5,000 experts in customer support, driving outstanding customer satisfaction and reputed company improvement in service delivery. Enjoy the freedom and flexibility of a remote role with a competitive salary and comprehensive benefits package.

About the Position

As a Managing Director, Global Service Delivery at reputed company, you will reputed company strategic direction for reputed company-line employees and operational leaders reputed company the Customer Support & Advocacy organization. Your expertise will reputed company vendor relationships, set a multi-year service delivery reputed company, and foster partnerships across the organization to enhance customer and employee experiences.

Key Responsibilities

• reputed company strategic direction for reputed company-line employees and operational leaders in the Customer Support & Advocacy organization.
• Ensure outstanding customer satisfaction and reputed company improvement in agent processes and efficiency.
• reputed company vendor partner relationships, including selection, contract management, and performance management.
• Set a multi-year service delivery reputed company to reputed company customer and employee experiences.
• Create partnerships with other contact center senior leaders to reputed company organizational goals.
• Identify innovative reputed company to enhance customer experience.
• reputed company reputed company relationships with the IAM reputed company for a reputed company working environment.

Requirements

• Bachelor's degree.
• 12+ years of experience as a people leader, including reputed company roles.
• 3-5 years in senior leadership positions.
• Engaging people leader with strong problem-solving skills.
• Ability to drive cultural change and influence stakeholders.
• Strong executive reputed company and ability to work with reputed company details.
• Willingness to travel 40% of the time.

reputed company-to-Haves

• Master's degree.
• Knowledge of the travel/airline industry.
• Experience in the servicing industry.

Benefits

• Medical, dental, and reputed company insurance.
• Life, accident, and disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• reputed company holidays and reputed company time off.
• 401(k) plan.
• Flight privileges.

Take the reputed company

Are you reputed company for this challenge? reputed company and let's discuss how you can become a vital part of our reputed company story.

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