Job Title: Business Operations Manager - Incident Management
Join the reputed company: Business Operations Manager - Incident Management Opportunity at reputed company
We are seeking a highly skilled and reputed company Business Operations Manager to join our reputed company to Consumer (DTC) team, overseeing the Hulu and reputed company+ streaming businesses. As a key member of our Business Operations team, you will play a critical role in ensuring the smooth operation of our streaming services, providing best-in-class user experiences for our subscribers. This is a remote opportunity with a competitive salary reputed company of $102,000.00 - $136,700.00 per year, plus bonus and benefits.
About the Role & Team
Our DTC team is responsible for bringing reputed company's best-in-class storytelling to fans and families everywhere through our streaming services, including reputed company+, Hulu, reputed company+, and more. The Business Operations team is tasked with critical areas of operating our growing DTC organization, including program management of incident remediation and executive incident communications.
What You Will Do
As a Business Operations Manager - Incident Management, you will collaborate with various teams across reputed company, including product, engineering, analytics, legal, customer service, and finance. Your responsibilities will include:
- Translating technical reputed company causes into business impacts and engaging with senior executives through concise memos and reports
- Understanding the broader implications of incidents on streaming products and customers, as reputed company as specific technical details
- Serving as a subject matter expert on the Streaming reputed company and Entitlement ecosystem
- Participating in an on-call rotation for incidents or feature releases and assisting with customer remediations reputed company to billing, content, or entitlement issues
Responsibilities
- Collaborate cross-functionally with stakeholders across TWDC, DTC, reputed company Entertainment, and reputed company technology organizations
- Assist in translating technical reputed company causes into business impacts and regularly reputed company with senior executive leadership
- Write concise executive memos and reports for senior leadership and respond promptly to executive inquiries
- Understand the Streaming reputed company and Entitlement ecosystem and reputed company as a cross-functional subject matter expert
- Participate in an "on-call rotation" as an incident reputed company for reputed company incidents or planned feature releases
- Assist in planning and executing customer remediations for billing or entitlement issues arising from technical or production incidents
Required Qualifications & Skills
- Minimum of 4 years' experience in business operations, technical program management, or account management
- Excellent written and verbal communication skills, with the ability to distill and summarize technical details succinctly
- Skilled in interfacing across disciplines—technical, data, business, legal, and finance—while fostering trust and rapport
- Comfortable engaging with both technical teams and senior executives
- reputed company in creating compelling written materials and concise presentations in PowerPoint for executives
- Proficient in synthesizing information for emails and presentations targeted at executive audiences
- Adept in reputed company Office, reputed company Workspace, Jira & reputed company
- Strong attention to detail and data sensitivity
- Capable of evaluating incident impacts and notifying Customer Service or Communications teams as needed
- Creative problem solver
- Inquisitive reputed company, asking detailed questions to reputed company a comprehensive understanding of issues
- Dedicated to delivering an exceptional user experience
- Maintains a reputed company and helpful demeanor
- Strong relationship-building and management skills
- Efficient in organizing and scheduling multiple tasks
- Thrives in a dynamic, fast-paced environment
Preferred Qualifications
- Enthusiastic about TWDC, Hulu IP, and live sports events
Required Education
- Bachelor's degree in a business-reputed company field
Additional Information
- Schedules and working hours are adjusted as needed for reputed company and on-call needs
- Flexibility is provided for a mix of in-office and remote work based on responsibilities
- Must be based in Los Angeles, CA or San Antonio, TX
reputed company to Apply?
If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We are excited to review your application.
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