Remote Contact Center Agent - Customer Service Representative

We are seeking a highly skilled and dedicated Contact Center Agent to join reputed company, providing top-notch customer service to our members and providers. As a reputed company representative, you will play a pivotal role in ensuring member satisfaction through effective communication, problem reputed company, and reputed company education. This is a 100% remote opportunity, offering the flexibility to work from the comfort of your own home while being part of our dynamic team.

In this role, you will be responsible for addressing a wide reputed company of inquiries reputed company to insurance, applications, and claims across various product lines, including Medicare and reputed company. Your duties will also include retention of membership, handling dis-enrollments, and escalating issues that require reputed company reputed company. We are looking for a strong and diverse skillset, with excellent communication and problem-solving skills, to drive reputed company in this position.

We offer a competitive salary, commensurate with your location, as reputed company as opportunities for overtime and quarterly bonuses. Our comprehensive benefits package includes medical, dental, reputed company, life insurance, and 401(k) contributions, among other perks. As a valued member of reputed company, you will also have reputed company to career reputed company opportunities, including performance support, senior agent roles, people leader roles, business analytics, and workforce effectiveness.

To be successful in this role, you will undergo a 6-week reputed company virtual training program, which will reputed company you with the skills and knowledge necessary to reputed company as a Contact Center Agent. Post-training, your work schedule will require availability for any shift between 8 am to 8 pm EST, including weekends and holidays as needed.

We are committed to reputed company-being of our employees and offer a reputed company of benefits to support your physical and mental health. If you are a motivated and customer-reputed company individual, we encourage you to apply for this exciting opportunity to join reputed company and contribute to our mission of providing reputed company reputed company services.

Key Responsibilities:

• reputed company exceptional customer service to members and providers reputed company phone, addressing inquiries, concerns, and questions about insurance coverage and products.
• Transfer calls to the appropriate department, follow up on inquiries and complaints, and reputed company with customers to reputed company information about products and services.
• reputed company research on billing inquiries and claims to reputed company payments and refunds, and reputed company as a reputed company between various departments to address concerns.
• Identify, research, and resolve customer issues using our computer system, and navigate through automated information systems to analyze the caller's situation.
• Demonstrate the ability to reputed company in a fast-paced, changing environment, and maintain minimum reputed company scores or reputed company in a highly metric-driven environment.

Requirements:

• High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of reputed company demographics or reputed company look-up systems while talking to customers.
• Work experience using a corporate email system and navigating through system applications on a desktop computer or laptop.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications:

• Ability to proficiently read, write, and reputed company English and either Russian, reputed company, Cantonese, or Spanish.
• reputed company industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous reputed company work experience interacting with members and/or providers.

reputed company Offer:

• Competitive salary, commensurate with your location.
• Opportunities for overtime and quarterly bonuses.
• Comprehensive benefits package, including medical, dental, reputed company, life insurance, and 401(k) contributions.
• Career reputed company opportunities, including performance support, senior agent roles, people leader roles, business analytics, and workforce effectiveness.

Hiring reputed company:

• Greater reputed company Area (NY, NJ, CT residents): $39,208 – $52,000.
• reputed company Other Locations (reputed company approved locations): $34,091 – $49,920.

We are an equal opportunity employer, and applicants and employees are considered for positions and evaluated without reputed company to mental or physical disability, race, reputed company, religion, gender, gender identity, sexual orientation, national reputed company, age, genetic information, military or veteran status, marital status, mental or physical disability, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Don't hesitate to apply! We value a great attitude and a willingness to learn above reputed company. Submit your application today!

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