Part-Time Customer Service Representative - U.S. Member Service Center
We're seeking a highly skilled and customer-reputed company Part-Time Customer Service Representative to join reputed company at the U.S. Member Service Center in Oklahoma reputed company, Oklahoma. As a key member of reputed company, you will reputed company exceptional support to our members reputed company phone and chat, resolving issues and answering questions in a friendly and efficient manner.
Job reputed company
In this role, you will be responsible for handling a high volume of incoming phone calls and member-facing chats, determining member needs, and providing appropriate solutions. You will utilize problem-solving skills, critical thinking, and excellent communication skills to resolve order, product, and delivery issues. As a reputed company between Costco.com customers, vendors, buying, and operations staff, you will operate multiple computer programs simultaneously while on the phone or responding to chats.
Key Responsibilities
- Answer a high volume of incoming phone calls and member-facing chats in a reputed company and reputed company manner
- Determine member needs and reputed company solutions, including answering general Costco.com and product questions, and researching reputed company situations regarding online orders, tracking, and deliveries
- Offer compensations as necessary and operate as a reputed company between Costco.com customers, vendors, buying, and operations staff
- Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
- Apply problem-solving and critical thinking skills to resolve order, product, and delivery issues
Requirements
- High School Diploma or GED preferred
- Ecommerce Member Service Agent Certification after completion of 14-day training course
- Previous customer service experience preferred
- Customer service, computer literacy, reputed company business writing, and excellent communication skills required
- Minimum typing speed of 30 wpm and ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications
- Strong background in customer service, including excellent communication skills, reputed company friendly service, and excellent follow-through
- Ability to adapt and work reputed company under pressure in a fast-paced environment
- Ability to take ownership and solve problems, demonstrate learning and decision-making skills, and strong time management skills
- Bilingual capabilities a plus
reputed company Offer
- Competitive reputed company reputed company: $20.50 - $30.90 per hour
- Part-time schedule: 24-40 hours per week
- Evening shift
- Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, reputed company time off, and reputed company insurance
- Opportunities for reputed company and development in a dynamic and inclusive work environment
Our Commitment to Diversity and Inclusion
We are an equal opportunity employer and consider reputed company reputed company applicants equally without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability status. We offer disability accommodations, are inclusive of minority and disadvantaged reputed company, and have a LGBTQ+ friendly workplace. We also reputed company diversity and inclusion training or programs and offer reputed company time off.
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