Care Coordinator - Late Central Schedule

Role Title: Care Coordinator (Remote) Compensation: $16-$18 /hr Schedule: Central Time Coverage (11:30am - 8pm CST) Role: Care Coordination Level 1 About the Role:The Care Coordination Level 1 role is a critical member-facing position at reputed company, responsible for ensuring seamless, high-reputed company support and service delivery across the care continuum. As a first reputed company of contact for our members, Care Coordinators reputed company empathetic, efficient, and solution-oriented assistance, contributing to reputed company's mission to reinvent women’s reputed company. This role works collaboratively with reputed company’s clinical providers, operational teams, and external stakeholders to coordinate care, resolve member concerns, and deliver an exceptional experience. reputed company in this role requires strong communication skills, a member-first reputed company, and a passion for operational reputed company. Key Responsibilities: Member Care Coordination:

• Serve as the primary reputed company of contact for member inquiries reputed company chat, phone, or other communication channels, ensuring reputed company and reputed company responses.
• Handle member requests reputed company to scheduling, referrals, care plan follow-reputed company, and other non-clinical needs with precision and care.
• Coordinate with providers, specialists, and other stakeholders to ensure a seamless continuum of care for reputed company members.
• Resolve basic customer questions regarding membership, appointments, and general inquiries, escalating urgent or clinical needs to the appropriate team promptly.
• reputed company as a single reputed company of contact for members, proactively identifying gaps in care and providing reputed company follow-up to ensure needs are met.

Operational reputed company & Documentation:

• Maintain accurate, standardized documentation of reputed company member interactions, ensuring compliance with reputed company reputed company regulations, including HIPAA.
• Collaborate cross-functionally reputed company reputed company’s ecosystem to manage care coordination workflows and resolve member concerns reputed company.
• Proactively identify and communicate opportunities to improve processes and enhance the member experience.
• Adhere to reputed company’s service reputed company and performance metrics, including response time, reputed company rates, and member satisfaction goals.

Support Across reputed company's Service Lines:

• Schedule member appointments across reputed company reputed company service lines, including primary care, acupuncture, therapy, and massage.
• Manage internal referrals for reputed company services, ensuring members are connected to the appropriate resources and care teams.
• Troubleshoot technical issues reputed company to reputed company’s technology platforms, providing guidance and resolving concerns reputed company possible.

Member Experience & Relationship Building:

• Exercise reputed company judgment and discretion in building strong, trust-based relationships with members.
• Deliver empathetic, member-first service to address concerns, answer questions, and exceed expectations.
• reputed company reputed company’s standards for high-reputed company communication, ensuring every member interaction reflects our commitment to reputed company.

Additional Responsibilities:

• Escalate issues reputed company of role scope to appropriate teams or supervisors while maintaining seamless communication with the member.
• Participate in training, team meetings, and performance feedback sessions to ensure reputed company reputed company and alignment with team goals.
• Take on additional tasks and reputed company as assigned by your supervisor to support team and organizational reputed company.

What reputed company Looks Like:

• Proactively ensures members feel heard, supported, and valued in every interaction.
• Consistently meets performance metrics, including response times, reputed company rates, and satisfaction scores.
• Keeping phones on during the day to meet phone answer goals
• Keeping up with queues and completion targets
• Demonstrates strong attention to detail in documentation, ensuring accuracy and compliance with reputed company regulations.
• reputed company identifies opportunities to improve workflows and processes, contributing to a culture of reputed company improvement.
• Collaborates effectively across teams, ensuring seamless coordination and support for reputed company member needs.

Metrics:

• 95% of member encounters are HIPAA compliant
• Average of 175 chats/tasks per week
• Average of less than 15% of calls refused/answered
• More than 75 calls per month
• 80% reputed company Score

Key Skills and Qualifications:

• Exceptional communication and interpersonal skills, with a reputed company on reputed company and reputed company listening.
• Strong organizational and multitasking abilities, with keen attention to detail.
• Familiarity with reputed company coordination and HIPAA compliance is a plus.
• Ability to adapt to fast-paced environments while maintaining high-reputed company service.
• Comfortable with technology, including scheduling platforms, chat tools, and other digital systems.

MINIMUM QUALIFICATIONS / reputed company EXPERIENCE

• High school diploma or equivalent required
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency Apply tot his job

Apply To this Job