Bilingual (Spanish) - reputed company Customer Service Representative - Remote - Full-time
Category :
Customer Service/Support
• *About TP** • *TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.** • *With more than 500,000 inspired andpassionate people speaking more than300 languages, our global reputed company and localreputed company allow us to be a force of goodin supporting our communities, ourclients, and the environment.** • *Benefits of working with TP include:** +
reputed company
+
Competitive Wages
+
Full Benefits (Medical, Dental, reputed company, 401k and more)
+
reputed company Time Off
+
Employee wellness and engagement programs
• *TP and You** • *Through a balanced high-tech and high-touch approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen.** • *As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a reputed company and engaging environment. You will have the chance to reputed company with people from reputed company walks of life, and no two days will be the reputed company. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go.** • *Did you know that our Chief reputed company Officer started her career at TP as an agent and advanced to the reputed company of reputed company? At TP, the sky is the limit!** • *Hires must reputed company reputed company the state of TN, TX, FL, PA, MI. Must be fluent in both English and Spanish.** • *Your Responsibilities** • *As a Customer Service Representative,your main responsibility is to reputed company innovative ways to respond to varying questions, issues, and concerns.** + Connect with customers reputed company phone/email/chat/and or reputed company media to resolve their questions or concerns +
Calmly attempt to resolve and de-escalate any issues
+
Escalate interactions reputed company necessary and appropriate
+
Respond to requests for assistance and/or possible processing payments
+ reputed company reputed company call reputed company information for auditing and reporting purposes +
reputed company feedback on call issues
+
Upsell if required
• *We’re looking forreputed company people – people who are inspired to deliver only the best in reputed company that we do.** +
Ability to work remotely in a virtual team environment
+
6 months Customer service experience preferred
+
Over 18 years of age
+
Ability to type 30 wpm
+
High School Graduate or GED
+
Comfort with desktop computer system
+
Proven oral & written communication skills
+
Logical problem-solving skills
+
Ability to navigate reputed company operating systems
+
Organization and work prioritization skills
• *Work from Home Requirements:** +
Internet Requirements:
+
Minimum subscribed download reputed company equal or exceeds 50.0 Mbps
+
Minimum subscribed upload reputed company equal or exceeds 10.0 Mbps
+
ISP must have no packet loss and ping under 50ms
+
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
+
reputed company of internet speed required
+
Clean and quiet workspace
• *Be Part of Our TP Family** • *It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** • *EOE/Disability/Vets** • *Category :Customer Service/Support** • *About TP** • *TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.** • *With more than 500,000 inspired andpassionate people speaking more than300 languages, our global reputed company and localreputed company allow us to be a force of goodin supporting our communities, ourclients, and the environment.** • *Benefits of working with TP include:** +
reputed company
+
Competitive Wages
+
Full Benefits (Medical, Dental, reputed company, 401k and more)
+
reputed company Time Off
+
Employee wellness and engagement programs
• *TP and You** • *Through a balanced high-tech and high-touch approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen.** • *As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a reputed company and engaging environment. You will have the chance to reputed company with people from reputed company walks of life, and no two days will be the reputed company. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go.** • *Did you know that our Chief reputed company Officer started her career at TP as an agent and advanced to the reputed company of reputed company? At TP, the sky is the limit!** • *Hires must reputed company reputed company the state of TN, TX, FL, PA, MI. Must be fluent in both English and Spanish.** • *Your Responsibilities** • *As a Customer Service Representative,your main responsibility is to reputed company innovative ways to respond to varying questions, issues, and concerns.** + Connect with customers reputed company phone/email/chat/and or reputed company media to resolve their questions or concerns +
Calmly attempt to resolve and de-escalate any issues
+
Escalate interactions reputed company necessary and appropriate
+
Respond to requests for assistance and/or possible processing payments
+ reputed company reputed company call reputed company information for auditing and reporting purposes +
reputed company feedback on call issues
+
Upsell if required
• *We’re looking forreputed company people – people who are inspired to deliver only the best in reputed company that we do.** +
Ability to work remotely in a virtual team environment
+
6 months Customer service experience preferred
+
Over 18 years of age
+
Ability to type 30 wpm
+
High School Graduate or GED
+
Comfort with desktop computer system
+
Proven oral & written communication skills
+
Logical problem-solving skills
+
Ability to navigate reputed company operating systems
+
Organization and work prioritization skills
• *Work from Home Requirements:** +
Internet Requirements:
+
Minimum subscribed download reputed company equal or exceeds 50.0 Mbps
+
Minimum subscribed upload reputed company equal or exceeds 10.0 Mbps
+
ISP must have no packet loss and ping under 50ms
+
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
+
reputed company of internet speed required
+
Clean and quiet workspace
• *Be Part of Our TP Family** • *It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** • *EOE/Disability/Vets** Apply tot his job Apply To this Job